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Visitor

Posts: 3

Registered: ‎04-11-2012

Control DVR online

‎04-27-2012 07:12:55 AM

So really like the online way to setup recordings and manage the DVR. It seems I have no problems scheduling recordings and what not, however the other day I tried deleting some of my already recorded shows. They disappeared from my online view, but when I went home they were still there. I checked online again and they were still showing as recorded shows. I tried again and it did not work. I eventually deleted them manually via the normal way. Am I doing something wrong? Is this something I'm supposed to be able to do? If it's not, why does the option exist online? It's not a huge deal, just curious.

ACE - Geek

Posts: 9,303

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Registered: ‎01-30-2008

Re: Control DVR online

‎04-27-2012 07:19:38 AM

There is a bug in the online DVR web management application that causes this issue if you attempt to delete more than one recording at a time.

It works if you delete a single recording, wait for the DVR to complete that task, and then go delete a 2nd recording.

AT&T is aware of this bug, but has not fixed it.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Champion

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Registered: ‎05-18-2009

Re: Control DVR online

[ Edited ]

‎04-27-2012 07:20:30 AM - edited ‎04-27-2012 07:22:43 AM

If you see this problem occurring with single deletions, reboot your DVR. As SomeJoe mentioned, there is a bug in the WRA if you attempt to delete multiple programs at the same time.

Award for Community Excellence (A.C.E.) achiever for 2012*

Visitor

Posts: 3

Registered: ‎04-11-2012

Re: Control DVR online

‎04-27-2012 09:15:26 AM

Thanks!

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