DSL is not working

[JoeKhan]

Hi,

I applied for the at&t high speed last week. The activation date was 08/09/2007, but my DSL is still down. I contacted them at 18662744357 (technical support),until last week's friday,they'd been telling me that DSL is not activated. then they started saying that there's an outage in my area (Houston) and It will be restored soon, It's 4th day, and I'm still unable to connect to internet. Today these people can't be contacted over the phone, I've been recieving the message that all operators are currently busy with other coustomers, please hold. and I kept hold for even half an hour.

Is someone else having the similar problem here?

Can anyone from at&t tell me the right reason why I can't connect and when I'll be able to connect.

Thanks

[Koolkid1935]

Is this a U-verse question, or just general ADSL?

[JoeKhan]

It's Pro DSL.

[Koolkid1935]

This forum is for AT&T's U-verse service, not DSL, but I am sure there is someone on these forums that can help you.

[Uturnaroun]

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JoeKhan wrote:

Hi,

I applied for the at&t high speed last week. The activation date was 08/09/2007, but my DSL is still down. I contacted them at 18662744357 (technical support),until last week's friday,they'd been telling me that DSL is not activated. then they started saying that there's an outage in my area (Houston) and It will be restored soon, It's 4th day, and I'm still unable to connect to internet. Today these people can't be contacted over the phone, I've been recieving the message that all operators are currently busy with other coustomers, please hold. and I kept hold for even half an hour.

Is someone else having the similar problem here?

Can anyone from at&t tell me the right reason why I can't connect and when I'll be able to connect.

Thanks

---

Have you tried running the CD-ROM to finish the activation? If you don't have a CD or can't find it, then  try these instructions: http://www.obviously.com/tech_tips/Yahoo_DSL_setup_no_CD.html

[JoeKhan]

Thanks for the replies.

I got a CD which after installing some softwares gives an error message that your modem is not connected to internet. I'm using SpeedStream 4100 B modem. The DSL light constantly blinking with red color. That means the DSL is down. It should trun to green. I can access modem using http://192.168.0.1 , it's showing up a loging page.�  when I enter sbcyahooreg@sbcglobal.net with password sbcyahooreg, It gives the similar error that "DSL is down".

Please help me if I'm missing anything.

[Uturnaroun]

Oh. I know back when I was on DSL I got a new phone number and the people told me the DSL would take ten days to come back up. But after 10 days the light was still red and it turned out it was because I never re-ran the CD so I though something like that happened to you.

[Koolkid1935]

It almost sounds like the modem itself is not syncing up yet, which might be caused by PPPoE not authenticating correctly.

That is pure speculation though, I never did have ADSL service through AT&T.  I did have it through MSN though, and I still have my Arescom NetDSL 800 series modem for it, they never asked for it back, nor did they charge us for it.

[Uturnaroun]

I think that is what is happening, but according to the first post is says that Houston has an outage so I guess there is noting that can be done from the user's side.