Directory Assistance Exemption

[oldwizard46]

We recently changed from COX to U-Verse.  With COX we were able to get an exemption from directory assistance charges due to my wife's low vision disability.  How can I get this exemption with U-Verse?  I talked to someone about this but they say U-Verse does not offer an exemption but if I had a regular land-line I could get it.  This does not seem right. Can anyone shed some light on this?

[Computer-Joe]

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oldwizard46 wrote:

We recently changed from COX to U-Verse.  With COX we were able to get an exemption from directory assistance charges due to my wife's low vision disability.  How can I get this exemption with U-Verse?  I talked to someone about this but they say U-Verse does not offer an exemption but if I had a regular land-line I could get it.  This does not seem right. Can anyone shed some light on this?

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You can start here: http://www.wireless.att.com/learn/articles-resources/disability-resources/nccd.jsp 

If that does not work for you I would contact Alex and he will have someone contact you within a couple days to address your wife's special needs.

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How can you be in two places at once, when your not anywhere at all?
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I really want to become a procrastinator, but I keep putting it off.
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There are three kinds of people, those that can count, and those that can't.
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“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

[BeeBeeSA ACE - Wizard]

You don't mention the severity of her vision disability, but you might want to have her try the YP app AT&T offers on channel 97.  You can even set it up to dial the number for her, then call the phone number you enter in the set up, such as your home number, when the call is ringing.  That way she just clicks using the Uverse remote to find her number to call, clicks call, home phone rings, she picks it up and is connected to the location. 

Best of luck.  Hope this is at least somewhat of a fix for you.

[Computer-Joe]

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BeeBeeSA wrote:

You don't mention the severity of her vision disability, but you might want to have her try the YP app AT&T offers on channel 97.  You can even set it up to dial the number for her, then call the phone number you enter in the set up, such as your home number, when the call is ringing.  That way she just clicks using the Uverse remote to find her number to call, clicks call, home phone rings, she picks it up and is connected to the location. 

Best of luck.  Hope this is at least somewhat of a fix for you.

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Does that app work with the navigation buttons, or do you have to type in the name using the number buttons?

__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

[BeeBeeSA ACE - Wizard]

Same as if you search for the title of a show.  So the navigation buttons?

[JefferMC ACE - Wizard]

You can enter the title of a show either way: by navigating around the letters using the arrow keys, or by treating the numeric keypad as if it were a cell phone and you were texting.