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Visitor

Posts: 1

Registered: ‎05-01-2012

Download Speed issues

‎05-01-2012 02:57:51 PM

So I have the Elite Pro plan on my account that is set up for 3 megs down and speedtests at about 3 megs down, but I only get a maximum of 350 kbs down from any program, site, torrent, etc. The techs over the phone were useless just sending me to different speedtests over and over again. In the end I was sent a new modem to see if that fixed the problem, but it is the same thing once again.

What can I do to get more than 1/10 the connection speed that I am paying for?

Visitor

Posts: 5

Registered: ‎02-01-2012

Re: Download Speed issues

‎05-01-2012 08:09:27 PM

Same problem here with slow speeds. Supposed to be getting 18Mbps - get less than 2 download. Particularly frustrating when I try to access att.com - terrible connection there. Continual server timeouts.

I can call ATT, they do something and the problem is fixed for about a week, then slow down starts again. This is an ATT issue, not an internal network issue or an equipment issue. Beginning to wonder if this isn't something they do as a matter of course and just hope people don't complain.

I tried the online chat with ATT tonight, no luck, continual connection failure.

ACE - Geek

Posts: 10,161

Topics: 1,003

Kudos: 153

Solutions: 44

Registered: ‎07-15-2008

Re: Download Speed issues

‎05-05-2012 05:50:14 PM

I'd contact David and his tier2 team here:

http://www.uverseusers.com/index.php?option=com_openwiki&Itemid=36&id=david

Follow the directions under TROUBLES w/UVerse or install problems and hopefully they will solve your problem, let us know what happens. Good luck.

Chris

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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