Extremely Slow Internet Speeds

[tburris_1]

Well... 1 day into it and having issues with internet.

At first they had my packages wrong on my account, so I called and got that fixed.  Came home and ran some speed tests and my upload is faster than my download!!!

Speed test statistics
---------------------
Download speed: 858112 bps
Upload speed: 959296 bps
Quality of service: 68 %
Download test type: socket
Upload test type: socket
Maximum download pause: 95 ms
Average download pause: 14 ms
Minimum round trip time to server: 55 ms
Average round trip time to server: 110 ms

I call tech support, and after the tier 1 tech realized I have FTTP, she said she couldn't help me and on to tier 2 I go.  T2 guided me through things I had already done and nothing else.  The call ended in "Well, since you have never reached the speeds at a Pro Level, you will need to wait 24hrs to see if the issue corrects".

WTF?!!!?

Is this right?  I'm getting download speeds of 400kbps and I have to wait 24hrs to see if it fixes itself?  Unless I am totally ignorant.. which may be the case... this doesn't add up.  So, I'm going to play thier game and wait, but do you guys have any ideas on what would cause this.  The only outstanding things that I havn't addressed is the fact that my fiber is still above ground because no one has burried it and I havn't rebooted the RG.

Any thoughts?

Message Edited by tburris on 07-31-2007 05:50 PM

[Uturnaroun]

Well usually during the first few days they are still provisioning the internet speeds so maybe that's why the tech told you to wait a day.

[Koolkid1935]

This probably isn't the case with all installs, but while the installer was still here, he ran a speedtest off of speedtest.net, this is what it tested out at:

Amazingly, that is one of the very few times (out of 163 total tests) that my ping has been below 50ms...

[Uturnaroun]

I though the higher the latency, the better? Or am I wrong?

[Koolkid1935]

The lower the better. Essentially, latency is how long it takes a packet to make go from the source to the destination, so the quicker a packet can do that, the better.

Message Edited by Koolkid1935 on 07-31-2007 09:07 PM

[Uturnaroun]

Ok. On speedtest.net, what server should I use. I live in Connecticut so the closest one would by NYC. But according to the site, it says Dallas, TX is the recommended one. I'm getting 64 ms on both though. But for reference, which one should I be using?

[Koolkid1935]

I would use the closest one to you geographically. I think the reason why it is showing Dallas is because I think all of the lightspeed IP address are registered to them in Dallas, not locally like you would think. Then again, for all I know, Dallas could be AT&T's internet gateway, and all of our internet traffic travels there first before actually getting to the internet, which would really explain the high latency.

[Uturnaroun]

But before my last RG change, it used to show up as New York, NY as my closest location. Well I guess it doesn't make much difference. But my latency just rised again.

Dallas, TX

New York, NY

Message Edited by Uturnaroun on 07-31-2007 10:41 PM

Message Edited by Uturnaroun on 07-31-2007 10:41 PM

Message Edited by Uturnaroun on 07-31-2007 10:47 PM

Message Edited by Uturnaroun on 07-31-2007 10:49 PM

[Koolkid1935]

That is exactly the point of this thread: http://utalk.att.com/utalk/board/message?board.id=HSIA&thread.id=40

With my cable internet (when it actually did work), I got latency timings in the teens...now I don't.