Faxing with u-voice

[epzelli]

Does anyone have a problem with faxing.  I had ATT DSL and the fax machine worked.  I now have u-voice and it does not work.  Can someone explain how to get the fax to work.

Does anyone else have this problem??

[randyl]

---

epzelli wrote:

Does anyone have a problem with faxing.  I had ATT DSL and the fax machine worked.  I now have u-voice and it does not work.  Can someone explain how to get the fax to work.

Does anyone else have this problem??

---

        http://utalk.att.com/utalk/board/message?board.id=HSIA&message.id=6121&query.id=6501#M6121     << maybe ?

[epzelli]

Thanks for the info.  I can look into it, but I was wondering why my all in one printer, fax, copier would work with ATT DSL and not with U-Voice.  I did some searching and I adjusted some settings on the fax machine but that still did not work.  BTW I have a Dell AIO 962 all in one. 

Message Edited by epzelli on 01-08-2009 02:11 PM

[michmom]

I have the same issue with a hp psc 2510 all in one.  Can no longer send or receive fax.

[MEP_1]

I use a dual outlet adaptor plugged into the same phone jack that connects my RG to my phone line, and I ran an ordinary phone cord from my computer modem to the open outlet on the adaptor. I am able to send faxes but I don't know if I can receive a fax as I haven't tried that yet. While the fax is being sent, however, I am unable to receive phone calls.

[Ender519]

Faxing over VOIP is not generally going to go well, inherently due to the way VOIP service works.  FAX was designed for analog networks, and does not travel well over a VOIP network. The reason for this is that FAX communication uses the signal in a different way to regular voice communication. When VOIP technologies digitize and compress analog voice communication it is optimized for VOICE and not for FAX.  See if you have a fax mode called T38, which is a protocol meant to help fax travel over VOIP networks.  If you don't have T38 in your options or it doesn't help, try removing error correction and lowering fax speed to 9600.  If you google, you will find this to be a very common issue with VOIP services such as UVerse.  If you need to heavily rely on a fax, then stick with land line.

[spd2demun ACE - Master]

Is someone working on faxes that will work with VoIP, I wonder?

[RCSMG ACE - Master]

I have sent several faxes since I had U-Voice.  But I have an older fax machine.  It is a Brother Intellifax 600.

[Bluebird_1]

HP J5750 AiO Faxes perfectly with Uvoice. Send and recieve no problem. I have a dedicated Fax line 

You guys are doing something wrong.

[RCSMG ACE - Master]

I don't have a dedicated fax line.  I just plug my fax machine in when I need it. 

[Dahan]

Seeing that even touch tones aren't sent reliably, I'd be surprised if faxes worked... hopefully AT&T will get things straightened out though--the U-verse Voice pamphlet the installer left does say that "most" faxes should work.

[riverbrook]

I have the same problem in Dallas. My fax worked with ATT DSL but not U Verse.  Tech came out and said that faxes did not work with U Voice.  My fiend in Cleveland just got the entire U Verse package, TV, Phone and internet. His fax machine works fine! Any ideas why it would work in Cleveland and not Dallas?

[randyl]

---

riverbrook wrote:

I have the same problem in Dallas. My fax worked with ATT DSL but not U Verse.  Tech came out and said that faxes did not work with U Voice.  My fiend in Cleveland just got the entire U Verse package, TV, Phone and internet. His fax machine works fine! Any ideas why it would work in Cleveland and not Dallas?

---

         brand / model is diff i bet ?

[ronaldgfisher]

I have an HP Photosmart C6180 All-in-One.  It is on the same line as my phone and works just fine for send and receive.

The phone line goes to the plug marked line on the HP and the phone plugs into the other HP plug marked phone.

It monitors the line and when the answering machine or the phone is picked up and the fax signals are detected it disconnects the phone and receives the fax.

Since I prefer the AT&T voice mail I can only receive a fax by picking up the phone when one comes in.

Sending a fax works without any problems. 

[airuerue]

Might be the problem with the analogue to digital conversion... Well you can try reducing the sending and receiving rate... that might  help.

[Arius1]

I have no issue with my HP 6310 all in one.  I can send/recieve faxes without a problem and I didn't adjust any settings.  This worked on AT&T Call Vantage and Comcast Digital Voice as well.

I think it's certain fax machines that have problems with VoIP.

[traconbb_1]

I am in Detroit and have had UV complete package since Feb 08.  See my thread on TONES - I (and many other people) are having problems with dialing into services (like voice mail) and the tones (DTMF) are not recognized.  I have also had the issues that is being described here - can not fax, can not hold a modem connection, can not get into voice mail at my office - all of which I could do with my AT&T DSL.  I have had many talks with tech support - have had techs out to the house - can't seem to get it working right.  Need to switch back to copper technology.

[Jvinz]

Though fax over voip is a hit and miss affair, try to put a dsl splitter in reverse between your fax machine and dsl line. Some people have success sending fax when they did this.

[NorthLineTony ACE - Czar]

The problem with faxing now is, you can send a fax, but cannot receive a fax if you are sharing a phone line with you fax machine. Even if you use a filter witgh the new Uverse upgrade, you either have to unplug the phone cord from your phone into your fax machine or fork over 15 bucks/ month for a second uvoice line for your fax.

[Vicbowling]

That's pretty frustrating, I know. In a pinch you can alway try an internet fax service, until you get it up and running again.

---

    michmom wrote:

I have the same issue with a hp psc 2510 all in one.  Can no longer send or receive fax.

---

[sistasuziq]

I realize it's a bit late to reply to this post; BUT i'm chancing it anyway.  If you have a fax machine and you are on dsl and are having UVERSE installed....MAKE SURE THE installer knows first; WHICH MINE DID, but, I guess he didn't tell AT&T, because they decided to turn on voice automatically, and shorted mine out - yep lost my fax machine - told them too, no compensation for that.  However; I do enjoy the ability to record 4 shows at once, and since I don't have any HD tvs, it doesn't matter to me that they are using only 2 of the 5 wires - or did he do that wrong too?  Just goes to show, it is ALL of our responsibility to pay attention and be patient.  Big plus is, there is no contract. 

[Jvinz]

Instead of shelling out $15/month for another Uverse line, why not use an online fax service instead and save $14/month? Onesuite has unlimited online fax receiving service for only $1/month.

[natchez321]

I see this string was started a while back but I just change from ATT DSL and ATT phone to the new Uverse package with 2 phone lines one for fax and one voice. I had a problem with my fax not picking up also and the problem was that with the old land line ATT was able to use a single line for phone and fax (double ring for fax) so for me it was just a matter of changing the fax machine setting to single ring instead of double. I've not tried to fax out yet but I see where another post said the baud rate should be 9600 while someone else said they had no problem. We'll see what happens!

BTW AT&T Uverse beats Comcast hands down when it comes to the TV options

[ShaunMN]

I would like to thank everyone for taking the time to post your comments and opinions related to this topic. This topic has been thoroughly discussed and will now be closed.