05-15-2012 10:58:34 AM - last edited on 05-15-2012 11:17:07 AM by Phil-101
As the title says, I've pretty much got all the connection issues one can have it seems. This is a new install as of 5/4/12. I tried to talk the tech into ethernet, to which he replied that ethernet wasn't capable of carrying the bandwidth for TV.
I know, right? Rather than argue the point as I was very busy that day, I allowed him to utilize my existing coax. That's most likely part of the cause, but I leave it to the experts here to give me their perspective on my situation.
Here we go:
Thank you in advance for any assistance you can provide.
[repaired image links]
05-15-2012 03:01:40 PM
You are set up on an iNID (i3812V) router, which uses pair-bonding. Pair-bonding is when two lines are used together to get the bandwidth required. This is used for people who are a long distance from the VRAD, which you are (3600').
Your problem is that one of your lines is not working, and only the one working line is carrying everything. You need to have a technician (and probably a linesman) come out to repair the 2nd line and get it working.
Please call technical support at 1-800-ATT-2020 and have them send a premises tech. He will call the linesmen in once he gets there to help him troubleshoot.
05-24-2012 03:02:16 PM
I am hoping you can help me out on the same or similar issue I am having with my uverse. It worked wonderful for 2 months when we moved our service from one location to another after a recent move. Now the service will freeze constantly and go to a blue screen with trouble shooting instructions.
05-24-2012 04:31:03 PM
It looks like there may be a bridge tap on your line. A bridge tap is an extra length of wire attached to your pair that doesn't terminate anywhere. It is usually left over from a previous customer that used your pair. Bridge taps cause problems with xDSL services.
You should call technical support, have them send a premises tech to your house to check the line. He should open a helper ticket with the Installation and Maintenance group (I&M), which are the linesmen, to come find and remove the bridge tap.
06-20-2012 02:37:30 PM
Well I am still having problems...The only thing different now is that the service will go completely down atleast 20-30 minutes before coming back online. (BLINKING RED LIGHTS ON MODEM)
So far we have had 4 technicians out to the house. Two rewires, one being all new coax line and than all new CAT 5 Line. A new port on the VRAD, a brand new ATT box on the house. Two new modems and finally a WESTELL VDSL Pad to add more line because "we are to close to the VRAD"
This week (Monday) the supervisor told me that a bucket truck would be dispatched to the house to look at the line on the pole. When I contacted support they told me that the override was denied because a technician did not come to the house on a service call and that he was there as a favor because no one was in the area to open up a ticket.
Support today told me that the only way a bucket truck can be dispatched is that we have a technician come to the house and have the lines and house tested. That would make 5 technicians to the house in one month. I told support thanks but no thanks on the 5th technician coming to the house and that I would try my luck with contacting the supervisor again.
Not sure if any one on the forum as a better solution for me. Hard to believe this is what I have to put up with after having UVERSE for 4 years and still have not complained enough to ask for compensation for the poor reception I have had for the last few months.
I included recent screen shots after all the service that has been done to the house.
06-20-2012 02:44:44 PM