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Visitor

Posts: 7

Registered: ‎08-07-2012

HD channel one tv at a time?

‎08-07-2012 08:50:29 PM

Hi , sorry if this is the wrong place to post but I have a questioning concerning HD channels.

While watching in HD I can only watch on one tv at a time? Its says I have to interrupt in order to watch on another tv, is their a one view limit?

ACE - Champion

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Registered: ‎05-18-2009

Re: HD channel one tv at a time?

[ Edited ]

‎08-07-2012 09:06:56 PM - edited ‎08-07-2012 09:08:05 PM

Check your video profiles from your TV as follows: MENU > Options > System Options > System Resources

What information is shown for Streams and Egress Profile?

Also, can you download and install SomeJoe's tool at the link below?

http://www.uverserealtime.com/

Once you install the tool, please post screenshots of the following tabs: IP/Profile, Error Table, Bitloading, & Coax/HPNA.

We can take a look at the screenshots to see if there appears that you are on the correct line profile.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 7

Registered: ‎08-07-2012

Re: HD channel one tv at a time?

‎08-07-2012 09:11:48 PM

Thanks for replying,

It says:

Streams: 3SD/1HD (WAN) ; 3SD/1HD (Ingress)

Egress Profile: 20000000 0SD/3HD

ACE - Champion

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Registered: ‎05-18-2009

Re: HD channel one tv at a time?

‎08-07-2012 09:17:32 PM

Can you post the screenshots from the UV Realtime Tool?

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Visitor

Posts: 7

Registered: ‎08-07-2012

Re: HD channel one tv at a time?

‎08-07-2012 09:18:16 PM

Heres the other stuff, im not sure if i did it correct though

ACE - Champion

Posts: 14,799

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Registered: ‎05-18-2009

Re: HD channel one tv at a time?

[ Edited ]

‎08-07-2012 09:24:19 PM - edited ‎08-07-2012 09:25:44 PM

Thanks for posting those screenshots. You are on the 32/5 line profile, and your system should be able to support the 4 HD profile which would give you 4 HD streams and the following video profile:

Streams: 0 SD/4 HD (WAN) ; 1 SD/3 HD (Ingress)

Egress Profile: 20000000 0SD/3HD

Call Technical Support at the number shown in my signature, and request that you be upgraded to the 4 HD profile.

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Visitor

Posts: 7

Registered: ‎08-07-2012

Re: HD channel one tv at a time?

‎08-07-2012 09:38:19 PM

Thanks, ill call tomorrow , hours are closed.

I have a question, will their be any additional costs or will it remain 10$ for HD services?

ACE - Champion

Posts: 14,799

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Registered: ‎05-18-2009

Re: HD channel one tv at a time?

‎08-07-2012 09:40:00 PM

No, there is no additional costs. Also, Technical Support is available 24/7 at the number shown in my signature.

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Visitor

Posts: 7

Registered: ‎08-07-2012

Re: HD channel one tv at a time?

‎08-07-2012 10:24:57 PM

Ok thank you i called, they said it will be available next morning, thanks.

ACE - Champion

Posts: 14,799

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Registered: ‎05-18-2009

Re: HD channel one tv at a time?

‎08-07-2012 10:37:42 PM

Let us know how it turns out! You will need to reboot your U-verse receivers when it goes into effect to see the change.

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ACE - Wizard

Posts: 3,007

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Registered: ‎11-16-2009

My Device: U-verse / VZW Droid

Re: HD channel one tv at a time?

‎08-08-2012 10:40:10 AM

I am a little worried about the OP's line quality. The upstream bitloading graph is a bit wonky. He may have issues if he tries to stress his line.

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Visitor

Posts: 7

Registered: ‎08-07-2012

Re: HD channel one tv at a time?

‎08-08-2012 03:19:01 PM

It has changed now , no problems so far.

ACE - Champion

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Registered: ‎05-18-2009

Re: HD channel one tv at a time?

[ Edited ]

‎08-08-2012 03:29:28 PM - edited ‎08-08-2012 03:32:26 PM

Good deal. Enjoy the 4 HD streams!

I noticed that you RG had not been rebooted in over 100 days. If the RG was not rebooted as part of your upgrade, can you reboot it, and then repost your screenshots from UV Realtime?

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Visitor

Posts: 7

Registered: ‎08-07-2012

Re: HD channel one tv at a time?

‎08-08-2012 03:57:14 PM

Here they are:

ACE - Champion

Posts: 14,799

Topics: 1,750

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Registered: ‎05-18-2009

Re: HD channel one tv at a time?

‎08-08-2012 04:04:03 PM

Ok, thanks for posting those!

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