How to get my address where uverse recognizes it

[yts_jnthn74]

I have u verse internet but its only 1.5 down 3somethin up but my neighbors have 12 mbps up

I had a technician to come out he told me I could get up to 20mbps but ATT wont sell it to me

is there any way to get around this the technicians was telling me of some group who

does something but I haven't found them

[RCSMG ACE - Master]

Send Alex  a PM he is an ATT Community Manager on the forum.

http://forums.att.com/t5/user/viewprofilepage/user-id/318276

[mibrnsurg ACE - Geek]

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yts_jnthn74 wrote:

I have u verse internet but its only 1.5 down 3somethin up but my neighbors have 12 mbps up

I had a technician to come out he told me I could get up to 20mbps but ATT wont sell it to me

is there any way to get around this the technicians was telling me of some group who

does something but I haven't found them

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You have to go thru:

http://www.att.com/u-verse/availability/index.jsp?q_address=true&wtSlotClick=1-0021RR-0-2

When it bombs out, it will take you to another page to put in a request to investigate your address.  This is now the only way to do it, even phone reps can not do this anymore (was the old way to do it).

Chris

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Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

[yts_jnthn74]

does it matter that i am a uverse customer cause when i put in my info it says im already a uverse customer is there another way

[mibrnsurg ACE - Geek]

Send a PM to Alex from RC's link above, but if you are on Uverse IPDSLM ADSL 2/2+ out of the VRAD, you might be out of luck by being too far (phone lines don't go in logical direction/order).  Good luck

Chris

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Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

[yts_jnthn74]

I would like to say thanks to Alex & Tammy for helping me with this u guys were a big help u fixed a problem in 72 hours

I been trying to fix it for years thank you

[mumsy5]

I keep getting the IP Diagnostic page and even have a replacement modem.  Also was told to keep the modem away from all the other electrical connections.  Isn't that a little impossible when there are tons of wires attached to each other, etc?  I am getting so fed up with ATT U-Verse I am about to start researching other internet providers.  Previously I had U-Verse up in Waukegan and in 5 years not one IP Diagnostic message.  Moved down to the southern suburbs, just outside Chicago city limits, and get nothing but IP Diagnostic pages daily.  Getting very frustrated.