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Visitor

Posts: 12

Registered: ‎02-12-2009

Internet Speed

‎03-15-2009 08:55:40 AM

My internet has been ungodly slow the past week. I looked at my bill and I am paying for the Broadband Pro speed which is 3.0 Mbps. I did a speedtest.net test on all of my machines and every single one was below 1 Mbps. What should I do? Is this just an issue that I should call customer service about or what? Thanks for your speedy responses.

ACE - Wizard

Posts: 3,559

Topics: 156

Kudos: 91

Solutions: 12

Registered: ‎10-25-2008

My Device: iPhone 5 32g

Re: Internet Speed

‎03-15-2009 09:05:29 AM

Have you rebooted both the computer and the modem recently.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 12

Registered: ‎02-12-2009

Re: Internet Speed

‎03-15-2009 11:58:35 AM

yea man. I reboot the computers every day and the 2Wire gateway almost every month. What should i do?

ACE - Wizard

Posts: 3,559

Topics: 156

Kudos: 91

Solutions: 12

Registered: ‎10-25-2008

My Device: iPhone 5 32g

Re: Internet Speed

‎03-15-2009 01:26:06 PM

Could be a line problem and yes I would call tech support .

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ACE - Geek

Posts: 10,211

Topics: 1,003

Kudos: 153

Solutions: 46

Registered: ‎07-15-2008

Re: Internet Speed

‎03-15-2009 04:19:25 PM

What speed do you get at ATT's test site? http://help.sbcglobal.net/dsl/speedtest/

Chris

Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition

Award for Community Excellence (A.C.E.) achiever for 2012*

Visitor

Posts: 21

Registered: ‎03-14-2009

Re: Internet Speed

‎03-15-2009 05:13:31 PM

yeah that's correct.. sometimes the wireless channel has to be change as well . 1 - 6 - 11 i think are the channels that don't overlap. you can access GUI or your modem by typing 192.168.1.254 on your URL. (if you want to do it yourself) or might as well call tech support and ask them to change it. and see if that will work..

oops! restart your computer after changing the wireless channel : )

ACE - Geek

Posts: 10,211

Topics: 1,003

Kudos: 153

Solutions: 46

Registered: ‎07-15-2008

Re: Internet Speed

‎03-15-2009 06:12:06 PM

bebeGanDa wrote:
yeah that's correct.. sometimes the wireless channel has to be change as well . 1 - 6 - 11 i think are the channels that don't overlap. you can access GUI or your modem by typing 192.168.1.254 on your URL. (if you want to do it yourself) or might as well call tech support and ask them to change it. and see if that will work..

oops! restart your computer after changing the wireless channel : )

Wrong thread?????

Chris

Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition

Award for Community Excellence (A.C.E.) achiever for 2012*

Visitor

Posts: 21

Registered: ‎03-14-2009

Re: Internet Speed

‎03-15-2009 06:49:26 PM

huh? smileyindifferent:

Visitor

Posts: 23

Registered: ‎12-04-2008

Re: Internet Speed

‎03-05-2010 08:00:56 PM

I guess you need to call support and tell them you are paying for 3mb speed but only getting 1mb.

Visitor

Posts: 3

Registered: ‎03-05-2010

Re: Internet Speed

‎03-05-2010 08:06:08 PM

Call and have em send someone out, thats a dedicated line to your house so you are not sharing bandwidth with anyone else, you signed up for 3mbps and it should only go half a meg up or down max, call and a tech guy will fox that im positive

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