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Tutor

Posts: 4

Registered: ‎07-15-2012

Internet is so slow.

[ Edited ]

‎07-15-2012 01:16:48 PM - edited ‎07-15-2012 01:18:32 PM

I`m using Uverse with 6.0 Mbps since last week.

but it starts gettting slow

I check the interent speek with Speakeasy Speed test, and it says download speed is 0.24mbps and uploading speed is 0.17mbps.

ATT agent said my connection is okay, but I don`t beleive that.

What happended here?

ACE - Expert

Posts: 14,866

Topics: 1,752

Kudos: 780

Solutions: 256

Registered: ‎05-18-2009

Re: Internet is so slow.

‎07-15-2012 01:22:22 PM

Are you getting the same speeds with both wired and wireless connections?

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

Posts: 4

Registered: ‎07-15-2012

Re: Internet is so slow.

‎07-15-2012 02:26:11 PM

yes. same speed.

ACE - Expert

Posts: 14,866

Topics: 1,752

Kudos: 780

Solutions: 256

Registered: ‎05-18-2009

Re: Internet is so slow.

‎07-15-2012 02:28:32 PM

Which U-verse gateway do you have?

Award for Community Excellence (A.C.E.) achiever for 2012*

Tutor

Posts: 4

Registered: ‎07-15-2012

Re: Internet is so slow.

[ Edited ]

‎07-15-2012 02:31:49 PM - edited ‎07-15-2012 02:35:22 PM

gateway? what do you mean?

If you mean the router, I`m sure it doesn`t matter.

I tried to connect the wired directly from modem, but I still have same low speed.

ACE - Expert

Posts: 14,866

Topics: 1,752

Kudos: 780

Solutions: 256

Registered: ‎05-18-2009

Re: Internet is so slow.

‎07-15-2012 02:47:26 PM

The gateway is the router/modem. Yes, it does matter which router you have in trying to help you troubleshoot the issue.

Award for Community Excellence (A.C.E.) achiever for 2012*

Tutor

Posts: 4

Registered: ‎07-15-2012

Re: Internet is so slow.

‎07-15-2012 02:50:45 PM

Modem is provided with ATT.
and router is from Korea.

If the router has problem, how come why do I get same speed although I connected with modem directly?

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