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Visitor

Posts: 6

Registered: ‎12-17-2008

Is 3 HD streams available?

‎09-03-2012 10:12:16 PM

Whn I had my system installed. I ws told that my signal was "borderline" and I could not get 4 HD streams. So somehow I ended up with only 2 HD streams?

Does 3 HD streams not exist?

This is very frustratng with 3 HD TVs in the house. It aalso makes the DVR useless to record an HD stream.

wht good is it to have HD with ATT Uverse.

Is it tue that if I sacrifice my internet speed I can get more streams (I only have max wiht my 450 bundle)?

(I would think that with other choices out there (with multiple HD streams) that you would work on improving this.)

ACE - Master

Posts: 22,101

Kudos: 376

Registered: ‎07-28-2007

My Device: ♥ U-verse! NOT~AN~EMPLOYEE!

Re: Is 3 HD streams available?

‎09-03-2012 11:07:39 PM

Yes, but depends on your profile and distance.

If you'll post your stats, we can take a look.

Download UVRT at http://www.uvrealtime.com
Post screenshots of these tabs:
IP/Profile
Error Table
Bitloading
Channels/Streams

Note: If you are a Mac user, this program only works on Windows OS at this time.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Warrior

Posts: 541

Topics: 10

Kudos: 41

Solutions: 9

Registered: ‎10-26-2010

My Device: Nokia Lumia 920

Re: Is 3 HD streams available?

‎09-04-2012 12:16:23 PM

I can personally attest that there is indeed a 3HD/1SD profile.

Resident Xbox ACE. Ask me almost anything about U-Verse on the Xbox.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.

Award for Community Excellence (A.C.E.) achiever for 2012*

Visitor

Posts: 19

Registered: ‎03-14-2012

Re: Is 3 HD streams available?

‎09-06-2012 09:27:27 PM

I am on the 26meg profile getting 3HD/1SD.

Visitor

Posts: 6

Registered: ‎12-17-2008

Re: Is 3 HD streams available?

‎09-13-2012 08:26:46 PM

As soon as I can get .net framwork 4 installed willl pull data. I am having some issues getting it installed.

Visitor

Posts: 6

Registered: ‎12-17-2008

Re: Is 3 HD streams available?

[ Edited ]

‎09-15-2012 08:41:53 PM - edited ‎09-15-2012 08:47:43 PM

UV Realtime says;

Recommended Profile (Kbps)

Downstream: 25,208

Upstream: 2,040

Does this mean 25/2??

Can I get another HD steram?

Do you need more info from UV Realtime?

I was little worried abotu posting screenshot due to info.

ACE - Geek

Posts: 9,311

Topics: 1,000

Kudos: 950

Solutions: 216

Registered: ‎01-30-2008

Re: Is 3 HD streams available?

‎09-15-2012 09:38:49 PM

Go to the Configuration tab and check the option that says "Hide Personal Information in Screenshots". This will remove all personally identifiable information from the IP/Profile tab.

Then post the IP/Profile, Error Table, and Bitloading tabs screenshots.

Award for Community Excellence (A.C.E.) achiever for 2012*

Visitor

Posts: 6

Registered: ‎12-17-2008

Re: Is 3 HD streams available?

‎09-22-2012 10:29:20 PM

Here are my stats...how does it look? Am I stuck at 2 HD streams or can I get 3 or 4?

Warrior

Posts: 406

Registered: ‎08-05-2012

Re: Is 3 HD streams available?

‎09-24-2012 04:58:29 AM

The reason you're locked on 2HD/2SD streams maximum is because your profile is set to 19Mbps. In order to increase the bandwidth profile incoming to the house, thus increasing the recommended and actual HD streams, I'd recommend contacting Alex: http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/318276

http://forums.att.com/t5/Residential-Gateway/Profile-Upgrade-25Mbps-to-35Mbps/m-p/3267869#M6425
It took a few days (which was fine because it wasnt urgent) for a resolution, but he has the right contacts to fix this without even needed to call you.

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