It's at the pole, but not in the database.

[autryld]

Last month I was hopeful that the AT&T workers outside my home and elsewhere in the neighborhood were installing the service I had waited so long for -- U-Verse. My wife confirmed this with one of them on their last day of installation. The guy said their work was complete and U-Verse was ready to go. Naturally, I assumed that the database wouldn't immediately reflect their work. Now it's been three to four weeks and my address still isn't listed and the order folks say it's not available.

This looks like a favorite thread here. The U-Verse infrastructure has been installed in the neighborhood but the database has not been updated.  How long does it take to update the database? The database appears to be the black hole of U-Verse sales and marketing.They can't sell to someone whose address is not listed.

Thanks All.

[Pip_2]

---

autryld wrote:

Last month I was hopeful that the AT&T workers outside my home and elsewhere in the neighborhood were installing the service I had waited so long for -- U-Verse. My wife confirmed this with one of them on their last day of installation. The guy said their work was complete and U-Verse was ready to go. Naturally, I assumed that the database wouldn't immediately reflect their work. Now it's been three to four weeks and my address still isn't listed and the order folks say it's not available.

This looks like a favorite thread here. The U-Verse infrastructure has been installed in the neighborhood but the database has not been updated.  How long does it take to update the database? The database appears to be the black hole of U-Verse sales and marketing.They can't sell to someone whose address is not listed.

Thanks All.

---

I hate to disappoint you, but updating their database, can a long time.

I've had UV since Sept 2007 and I just tried my address and it STILL says it isn't available.

Try calling again and tell them (again) about what your wife told you. Failing all else, try to get a hold of David, who works for AT&T and can be quite helpful with issues like these.

But be warned, he is a very busy person and it may take some time for him to get back to you, so do call again and ask them to escalate the issue for you also.

And, make sure you follow his instructions on that page.

Message Edited by Pip on 01-13-2009 04:00 PM

[BeeBeeSA ACE - Wizard]

---

autryld wrote:

Last month I was hopeful that the AT&T workers outside my home and elsewhere in the neighborhood were installing the service I had waited so long for -- U-Verse. My wife confirmed this with one of them on their last day of installation. The guy said their work was complete and U-Verse was ready to go. Naturally, I assumed that the database wouldn't immediately reflect their work. Now it's been three to four weeks and my address still isn't listed and the order folks say it's not available.

This looks like a favorite thread here. The U-Verse infrastructure has been installed in the neighborhood but the database has not been updated.  How long does it take to update the database? The database appears to be the black hole of U-Verse sales and marketing.They can't sell to someone whose address is not listed.

Thanks All.

---

Do you have an AT&T land line?  If so you can try using that to see if they have you listed as "green".  My address is still not coming up as having service but I have had it almost a year.  Sometimes it's just better to call as you can get more info on different discounts.

[Pip_2]

Thanks BeeBee. I keep forgetting about checking via the phone number if they have AT&T service! DUH!

[lrdiver]

---

Pip wrote:

---

autryld wrote:

Last month I was hopeful that the AT&T workers outside my home and elsewhere in the neighborhood were installing the service I had waited so long for -- U-Verse. My wife confirmed this with one of them on their last day of installation. The guy said their work was complete and U-Verse was ready to go. Naturally, I assumed that the database wouldn't immediately reflect their work. Now it's been three to four weeks and my address still isn't listed and the order folks say it's not available.

This looks like a favorite thread here. The U-Verse infrastructure has been installed in the neighborhood but the database has not been updated.  How long does it take to update the database? The database appears to be the black hole of U-Verse sales and marketing.They can't sell to someone whose address is not listed.

Thanks All.

---

I hate to disappoint you, but updating their database, can a long time.

I've had UV since Sept 2007 and I just tried my address and it STILL says it isn't available.

---

It can apparently be quite variable. I happened to check my address several days after the install and it came back "already associated with U-verse service"  However it was unavailable at my next door neighbors. Go figure.

[oz_1 ACE - Wizard]

A friend of mine looked to see if the service was available and it said it was not he and his wife live 3 blocks from me so after seeing mine he just called and ordered it to see what would happen so they put

in the order 2 weeks later a tech came out and he had it up and running in 2 hours I had prewired the house for him a month earlier so it just goes to show ya sometimes a simple phone call works. 

[autryld]

Thanks for all the suggestions. I will call again and oider regardless of their database.

Regards,

Larry

[autryld]

I called today (Saturday) to order and my address is still not in the database. I asked the call to be escalated so they connected me to Tech Support (the first time they dropped my call). This guy was really puzzled. First he didn't know how to handle an incident where the caller did not have an account. Then he put me on hold a lot. After about this fifteen minute call he finally came back and said that U-verse was not available in my area. He closed by asking if there was anything else he could do for me. All I could say was that it was a real shame that all the work they did was going to waste if no one in the neighborhood could order U-verse just because the database has not been updated. This is an infrastructure failure that is preventing U-verse from becoming an even greater success than it is.

[Pip_2]

Larry, sounds like the guys told your wife the wrong info, or TS could possibly be wrong.

You could contact David and see if he can help to find out if you are or are not ready to go. He works for AT&T and has helped many folks with these types of problems. Be sure to follow all instructions and list as much information as you can for him....dates called, times, names of people you talked to, etc.

And be patient. His workload has increased a lot so it may take some time for him to get back to you.

[autryld]

There was no reason for the workers to fabricate anything to my wife. TS is only repeating to me what they know. The only logical explanation is that there is a one month lead time from completion of exterior work until the service is available to customers. I find it difficult to believe they need that much time.

Thanks, All

[mibrnsurg ACE - Geek]

Unluckily, this still is the phone company (and all that implies).

Chris

---

I want Good weather w/radar & 6 day forecast -maybe coming sometime!
I want CBET Channel 9 Please NO SD stretch-o-vision HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition

[lrdiver]

In my case they installed all of the infrastructure last spring but they did not start any actual installations until last November.

There can be a lot of things that they need to get into place prior to starting actual installs.

I found out about availability when I received a flyer in the mail. FWIW, they may not put it in the data base until the flyers are mailed or some such silliness.

BTW, It sounds like you got routed to UV tech support rather than sales. The flyer that I received had this phone number and link; 877-476-1129 and http://uverse.att.com/UV1129  This may have been unique to my area.

 I do note that a number of my neighbors do not come up as available. I know where the phone line runs and have discussed it with one of the local outside techs and he sees no reason they could not get the service. He did mention that there were issues with the database. BTW, when they installed my service, my address came up "associated with U-verse service" almost right away. There was really no delay.

It may be that they just messed up when they originally entered the addresses. It almost looks like the only address that show availability are the ones that actually have a pedestal in their yard. Possibly someone was supposed to enter all of the addresses in between and did not.

FWIW

Message Edited by lrdiver on 01-18-2009 03:26 AM

[autryld]

I received a reply from attdslreports-uverseprequal. Here it is:

"You are probably in the 90 day testing phase of the Vrad. I would say best check would be early march. What they are doing now is after install the VRAD enters a 90 day testing phase where they test pairs (and yes they may come to your premise to test pairs as well) and basically test sync rates at your nid with a test circuit.
After that you should start seeing flyers soon stating it's available.
Best bet on this would be to check back in march when they finish the VRAD test. " 

I guess there's nothing to do but wait until March.

Thanks everyone!

I have flagged this as the solution by virtue of the reply from attdslreports-uverseprequal.

Message Edited by autryld on 01-28-2009 12:02 AM

[lnoland]

In our case the vrad's were installed last summer and they are just now starting to take orders.

The online database verification is not open to everyone yet.

If they are in the early stages of limited installs, you can call    888-320-2164 talk to the order person and tell them that you want to get a CASE opened for address verification.

I did that yesterday.  They transferred me to the address verification department, opened a case for me, gave me a case number.   I haven't heard back on the case, but I checked my address a couple hours later and it let me order online.   Also my zip code shows in the channel lineup lookup now too, it did not before the address verification.

I live in a duplex and both A and B of my address are both open for ordering, but no other buildings in the Cove are open.   So I guess they have the ability to open your address for ordering, one address at a time in the early stages of roll out.  My zip in 72034,Conway, Arkansas.  The install is two weeks out.

Message Edited by lnoland on 01-22-2009 10:57 AM

Message Edited by lnoland on 01-22-2009 02:43 PM

[Telman2]

I went through the same thing, they began installing all the necessary equipment in our town in the fall of 2007. Being retired from the company I knew some of the guys working on the job and would often go out and talk with them. In January of 08 the job was complete, I spoke with the guys going around doing random testing and we were certified green. The company computer showed my neighborhood not ready, still having connections to the company I made some phone calls and they confirmed my neighborhood was ready but the computer refused to accept it. An order couldn't be executed until the misinformation in the computer was corrected and that took many more phone calls and a lot of time. I was finally able to place my order in October of 08 and after having the company miss 3 appointments it was installed on Friday the day after Thanksgiving.

[sdmbbs]

the above 800 number 800-320-2164 looks like is not a valid one?, it says disconnected when i try..

Message Edited by sdmbbs on 01-22-2009 01:17 PM

[lnoland]

Sorry, the # is    888-320-2164

[Creeper_1]

I have seen it take anywhere from 2 months to a year and a half before they are finished testing. Patience, at least they test it. How many times have you seen something slapped in, released, then watch it break down a few days later. When they installed them in our neighborhood, other than those selected for testing, it took a year and a half to start the roll out. Most of the delays were the City and the County fighting with AT&T over Franchise Taxes. In the end the State solved it for them.

[sdmbbs]

i tried to call the 888 #, they couldn't transfer me to address verification dept, is there a dept. like that one?, one of the reps said its available at my address then checked some other app and said i am too far, and said not eligible for ordering , when i tried again the other rep directly says it's not available at my address.... hmmm

Message Edited by sdmbbs on 01-27-2009 01:06 PM

Message Edited by sdmbbs on 01-27-2009 01:06 PM

Message Edited by sdmbbs on 01-27-2009 01:07 PM

[Japher]

---

autryld wrote:

There was no reason for the workers to fabricate anything to my wife. TS is only repeating to me what they know. The only logical explanation is that there is a one month lead time from completion of exterior work until the service is available to customers. I find it difficult to believe they need that much time.

Thanks, All

---

The other explanation is that even tho your neighborhood is wired for U-verse.. your house is still more than

3300 feet or so from the VRAD.  Last time I checked the system had me listed as 5500 feet from the RT minus

the 2000 ft from RT to the VRAD ... I'm still 3500 feet from the VRAD and still too far for U-verse, until they start 

doing pair bonding

[RCSMG ACE - Master]

---

sdmbbs wrote:
i tried to call the 888 #, they couldn't transfer me to address verification dept, is there a dept. like that one?, one of the reps said its available at my address then checked some other app and said i am too far, and said not eligible for ordering , when i tried again the other rep directly says it's not available at my address.... hmmm

Message Edited by sdmbbs on 01-27-2009 01:06 PM

Message Edited by sdmbbs on 01-27-2009 01:06 PM

Message Edited by sdmbbs on 01-27-2009 01:07 PM

---

Go to this link and contact David at the site below.

http://utalk.att.com/utalk/board/message?board.id=calling&message.id=344#M344

[sdmbbs]

Thanks RCSMG. 

[autryld]

---

Japher wrote:

---

autryld wrote:

There was no reason for the workers to fabricate anything to my wife. TS is only repeating to me what they know. The only logical explanation is that there is a one month lead time from completion of exterior work until the service is available to customers. I find it difficult to believe they need that much time.

Thanks, All

---

The other explanation is that even tho your neighborhood is wired for U-verse.. your house is still more than

3300 feet or so from the VRAD.  Last time I checked the system had me listed as 5500 feet from the RT minus

the 2000 ft from RT to the VRAD ... I'm still 3500 feet from the VRAD and still too far for U-verse, until they start 

doing pair bonding

---

Concerning the VRAD, I can see it from my house and it is about a football field from here. Yesterday and today (1/28/09) I saw a number of AT&T trucks parked near the VRAD, weather shelter (tent) and all. That confirms that they are not quite done as I had hoped. See my previous post for the reply from attdslreports-uverseprequal. Sooo... I'll just have to wait.

Thanks, Everyone

Message Edited by autryld on 01-28-2009 12:21 AM

[Pip_2]

---

autryld wrote:

Concerning the VRAD, I can see it from my house and it is about a football field from here. Yesterday and today (1/28/09) I saw a number of AT&T trucks parked near the VRAD, weather shelter (tent) and all. That confirms that they are not quite done as I had hoped. See my previous post for the reply from attdslreports-uverseprequal. Sooo... I'll just have to wait.

Thanks, Everyone

Message Edited by autryld on 01-28-2009 12:21 AM

---

Just a quick note autryld....just because you can see the VRAD doesn't mean the line is a straight shot to your house. The cabling can go in all sorts of different directions so seeing is not always believing.

I saw your previous post and hope those 90 days fly by and you are indeed qualified to get Uverse.

[BEAR-avHISTORY]

Concerning the VRAD, I can see it from my house and it is about a football field from here. Yesterday and today (1/28/09) I saw a number of AT&T trucks parked near the VRAD, weather shelter (tent) and all. That confirms that they are not quite done as I had hoped. See my previous post for the reply from attdslreports-uverseprequal. Sooo... I'll just have to wait.

Thanks, Everyone

Message Edited by autryld on 01-28-2009 12:21 AM

I have just about the same LOS to the VRAD.  That being said the line is actually 2100ft long.

[autryld]

---

BEAR-avHISTORY wrote:

Concerning the VRAD, I can see it from my house and it is about a football field from here. Yesterday and today (1/28/09) I saw a number of AT&T trucks parked near the VRAD, weather shelter (tent) and all. That confirms that they are not quite done as I had hoped. See my previous post for the reply from attdslreports-uverseprequal. Sooo... I'll just have to wait.

Thanks, Everyone

Message Edited by autryld on 01-28-2009 12:21 AM

I have just about the same LOS to the VRAD.  That being said the line is actually 2100ft long.

---

Not that it guarantees a perfect cable run, but there is nothing between me and the VRAD but a parking lot adjacent to a small cemetery. (Yes, I live next to a cemetery.) Both are on my side of the street (north). There is a church across from the parking lot on the south side of the street . There are NO homes on that side of the street. There is a thickly wooded area across the street for the remainder of the "block". Traveling east from the VRAD, mine is the first home reached. Traveling west, there is a main street about 30(?) feet away. I'm hoping my chances for a good signal are better than most.

[sdmbbs]

one of the reps. said she is sending a blue line, and i will get an answer in 72 hrs, it's been 3 days.. waiting for the response

what is a blue line.. is it trying to find if it can be available at my address? 

[RCSMG ACE - Master]

---

sdmbbs wrote:

one of the reps. said she is sending a blue line, and i will get an answer in 72 hrs, it's been 3 days.. waiting for the response

what is a blue line.. is it trying to find if it can be available at my address? 

---

I've never heard of a "blue line" before.  It may be something new, or an att insider term for writing a ticket on it.  IMO

[sdmbbs]

to get uverse, does it needs copper wiring.. my apt. complex might have fiber optical.. may be i cannot get uverse if it needs copper wiring?

hmmmmm 

[mibrnsurg ACE - Geek]

Fiber is OK, new subdivisions are being laid w/fiber now so you'll be okay if it is fiber.

Chris

---

I want CBET Channel 9 Please NO SD stretch-o-vision HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition

Message Edited by mibrnsurg on 02-07-2009 12:18 PM