Hoping this reaches someone in customer relations....
Just had my install 4 days ago, and already giving serious consideration to switching back to Comcast. Two primary issues:
1 - when watching and HD channel on-demand, the video feed will stutter, stop, and/or lose audio. It's as if you are watching a video over the Internet that hasn't buffered. Tried pausing, re-starting, rebooting system...nothing helps. Tech Support ran a diagnostic and didn't find a problem. On-site support scheduled for this week - we'll see what they can do.
2 - only ONE HD stream available. I don't understand how this is possible in my neighborhood (Fort Lauderdale, FL) -where everything for U-Verse seems to be newly installed by ATT. This also was not explained during the sales or install process. Couldn't figure out why I could not schedule more than one HD recording at a time...then last night, in the middle of watching an HD program...had to stop as an HD recording was beginning. Called tech support, and they confirmed I was only set-up for 1HD/3SD...and could not even get me to 2HD/2SD. This is a HUGE disappointment, especially since I have to pay extra for HD service. Why do I pay the same rate for 1HD/3 SD streams, as a customer with 3HD/1SD streams? I can't believe that if I am watching an HD program, I can not record an HD program - this seems absurd.
If issue #1 cannot be resolved, I will almost certainly switchback. If it can be resolved, I still need to give careful thought to issue #2 - can ATT tell me when I might expect an upgrade in my neighborhood? Watching a large screen HDTV in SD mode is not very good..Especially when I am paying $10 to watch in HD.
Thanks.
