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Visitor

Posts: 4

Registered: ‎05-06-2012

New Uverse Customer--Only 1 HD Stream?

[ Edited ]

‎05-06-2012 05:43:11 PM - edited ‎05-06-2012 05:45:05 PM

I am currently experianceing a problem, only ONE hd stream it appears I am on the 25/2 profile and around 1,600ft from the VRAD here are some screen shots, http://i.imgur.com/0byYm.png http://i.imgur.com/WYdOY.png

what can I do

(sorry for the image links cannot figure out how to format them from this forum )

ACE - Champion

Posts: 14,801

Topics: 1,750

Kudos: 783

Solutions: 249

Registered: ‎05-18-2009

Re: New Uverse Customer--Only 1 HD Stream?

‎05-06-2012 06:31:50 PM

If you are on the 25/2 profile, you should have 3 HD streams. Check your video streams a follows:

MENU --> Options --> System Options --> System information --> System resources

What information is shown for Streams and Egress Profile?

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 4

Registered: ‎05-06-2012

Re: New Uverse Customer--Only 1 HD Stream?

‎05-06-2012 07:05:59 PM

Thank you texasguy37, I telephoned At&t and had the problem sorted

Forum Regular

Posts: 107

Registered: ‎03-04-2012

Re: New Uverse Customer--Only 1 HD Stream?

‎05-07-2012 06:35:29 PM

I forget where it is, but for future reference, there's an option somewhere in one of those tabs to turn personal info off. I think it would hide your IP address.

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