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Forum Contributor

Posts: 187

Registered: ‎09-18-2009

No dial tone

‎03-16-2012 08:44:10 AM

Hi,

My phone had no dial tone this morning which I discovered when my alarm trouble signal was beeping at me, I had full internet and TV, when I dialed my number from my cell phone it went straight to voicemail.

Before I left for work I restarted the RG and the phone got dial tone. I got the alarm trouble sound the other day and didn't research it but I assume whatever the cuase is its the same.

I was downloading a tool from the website but it required a reboto and I needed to go to work

What steps should I take next?

Thanks

A-

ACE - Champion

Posts: 14,797

Topics: 1,749

Kudos: 783

Solutions: 248

Registered: ‎05-18-2009

Re: No dial tone

‎03-16-2012 10:06:24 AM

There has been a nationwide outage with U-verse voice this morning. My service has been restored. I don't know if everyone's service has been restored.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Community Manager

Posts: 1,841

Registered: ‎12-05-2005

My Device: All

Re: No dial tone

‎03-16-2012 10:09:00 AM

Welcome A- and thank you for posting. I'm sorry to hear about the trouble. If you've already restarted the Gateway and the trouble continues, please send me a Private Message. We'll get you in touch with the group that can look into it.

Regards,

Alex

--------------
Rethink Possible
Private Message (ATTCustomerCare for account specific help)

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Keep in mind; I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

ACE - Czar

Posts: 1,607

Topics: 147

Kudos: 122

Solutions: 23

Registered: ‎05-11-2009

Re: No dial tone

‎03-16-2012 10:59:28 AM

texasguy37 wrote:
There has been a nationwide outage with U-verse voice this morning. My service has been restored. I don't know if everyone's service has been restored.

Noticed that too, when I got up this morning the Phone1 light on the RG was out and no dial tone, rebooted the RG and everything seems back to normal.

Award for Community Excellence (A.C.E.) achiever for 2012*

Forum Contributor

Posts: 187

Registered: ‎09-18-2009

Re: No dial tone

‎03-16-2012 12:53:13 PM

ATTAlexCM wrote:
Welcome A- and thank you for posting. I'm sorry to hear about the trouble. If you've already restarted the Gateway and the trouble continues, please send me a Private Message. We'll get you in touch with the group that can look into it.

Regards,
Alex

Rebooting the RG seems to have fixed it, I had dial tone when I went home for lunch

Thanks

A-

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