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Posted Jul 26, 2011
No external email client can access my att.net email

I can successfully send / receive WEBMAIL using my att.net email identity.  I have spent one full day (and substantial phone time with AT&T techs - pleasant, but NO helpful advice other than to sign up for their pay-for tech advice service) trying to configure an external PC based email client to access my ATT.NET account.  I have carefully downloaded and super-carefully followed ATT.NET advice for 1) Thunderbird 5, 2) Eudora 7.1, and 3) Microsoft Live Mail on my Vista 32 PC.  Absolutely nothing works.  Having searched many blogs, I see that Yahoo.com email can NOT be accessed by an outside client - it is a web based service only.  I suspect that because AT&T now uses Yahoo.com for email, AT&T also can not be access by any standard email client.   This is a huge problem for me - I view cloud based (web based) internet email as inferior to my downloading email to my PC, backing it up, organizing it, and managing it at the PC level.   FURTHER: I was told now that I have an AT&T 'GATEWAY' device (AT&T's combination modem / wireless router) that device must remain on my home's carefully ethernet cabled system to run the TV --- and can not be removed or my AT&T UVerse TV system will stop.  Thus, if I return to my earlier ISP (Comcast), the Comcast-provided cables that AT&T took over apparently can NOT be used by Comcast ... I will have to have my house double-wired for AT&T TV and Comcast-Internet.   My questions: 

a) HOW CAN I ACCESS ATT.NET EMAIL USING ONE OF THE ABOVE EMAIL CLIENTS?

b) IF I MUST RETURN TO COMCAST FOR EMAIL, MUST I ALSO DUMP U-VERSE TV TO USE EXISTING COAX CABLES to return to  Comcast Internet+ email?

Thank you, in advance ...

 

ps: among the MANY AT&T and related pages I looked at are

http://www.att.com/esupport/article.jsp?sid=KB401568
http://www.att.com/esupport/main.jsp?ct=9000722

http://www.att.com/esupport/article.jsp?sid=KB401738

http://www.att.com/esupport/article.jsp?sid=KB401570

and more....  The suggested answers ... don't work.

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8-6-2011 5:40:38 PM
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Yup - When I ignored my ATT.NET account and worked with my 2 GMail Accounts, both of which POP/IMAP over to email clients on my PC and iPhone, my life got better. Thanks!
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No external email client can access my att.net email

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Jul 26, 2011
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If you are switching e-mail providers go to gmail. No need to tie your e-mail to your internet provider.

If you go back to comcast for internet/e-mail it should not impact the coax now used for u-verse. That coax was for comcast TV.

Comcast does not distribute data service via coax (u-verse does). Comcast data comes into the house on their coax & goes to a modem (via a splitter if TV is included). After the modem it is cat5.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: No external email client can access my att.net email

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Jul 27, 2011
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I've been using Thunderbird for years, both with Comcast and now Uverse (att.net) without problems. Here's a thread that might help some. http://forums.att.com/t5/Features-and-How-To/Mozilla-Thunderbird/m-p/2668993/highlight/true#M23011

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: No external email client can access my att.net email

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Jul 27, 2011
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Thanks, and actually before I wrote my question, I did locate, read,
and tried to follow the advice offered at:
http://forums.att.com/t5/Features-and-How-To/Mozilla-Thunderbird/m-p/2668993/highlight/true#M23011

and also:

http://www.att.com/esupport/article.jsp?sid=KB401568
http://www.att.com/esupport/article.jsp?sid=KB401570

and

http://www.ehow.com/how_6822136_set-mail-plus-forward-pages.html 

which led me to EITHER ATT.NET or YAHOO.COM pages for mail OPTIONS that

clearly said 'If you want to check email from this att.net Mail account in an email client like Outlook, visit "Pop & Forwarding" on the left.' - and several tutorials SHOWED the 'Pop & Forwarding' choice on the left side of the screen.

 

THE 'POP + FORWARDING' OPTION IS NO LONGER VISIBILE AT ATT.NET / YAHOO.COM MAIL OPTIONS.

THE WEBMAIL AT ATT.NET DOES NOT GIVE ME THE SERVER - CHOICE TO PERMIT POP ACCESS. 

 

I tried EVERY recommended and possible variant trying to set up a simple Windows Live Mail account.

Primarily:

Incoming (POP)                     pop.att.yahoo.com
Outgoing (SMTP)                 smtp.att.yahoo.com (requires authentication)
User name:                         (my email address)@att.net
Logon using    authenticated POP (APOP)
Logon using account name        (my email address)@att.net
Logon using Secure Password Authentication
Incoming mail server:             POP3
Incoming/Outgoing User Name:     Full AT&T email address, including domain (e.g., test@att.net, test@bellsouth.net)
Incoming mail port #:             995, secure connection (SSL) checked
Outgoing mail port #             465, secure connection (SSL) checked

 

Then, when I got back error messages such as:

Unable to send or receive messages for the Att (______ ) account.
Windows Live Mail couldn't log on to the email server using authenticated POP (APOP).
Contact your email provider and verify that it supports authenticated POP. ...

 

So I tried all available authentication and NON authentication options. 

I still could not send or receive any email. 

 

I do believe for new users, like myself, the POP access to ATT.NET to allow me to use

any email client has been crippled by AT&T or YAHOO at the server level. 

 

Any other new users running into this dead end wall?

Anyone working at AT&T willing to step up and help?

thanks -

 

 

 

Re: No external email client can access my att.net email

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Jul 27, 2011
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I wanted to set up my wife's free yahoo mail for access by mac mail & it says it is not included in the free account. For only 19.95 a year I can get it.

I think I was able to set it up for the u-verse account, which I never use because it is so ugly.

Free gmail resolves all.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: No external email client can access my att.net email

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Jul 28, 2011
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Thanks, Aviewer - I think you are right. It was EASY to configure my existing Gmail accounts with POP access to email clients Eudora and Thunderbird - and my iPhone too. I do think AT&T and YAHOO have gotten together, and with the 'NEW Yahoo' email deal, have dumped POP service to standard email clients - in favor of competing with chat / twitter / skype / facebook / music / YouTube type videos / VOIP voice - video telephony. Too bad. No everyone is a pimply faced teenager who wants communication NOW and forgets what was said an hour a go. Sometimes, what was sent in an email months ago - sometimes years ago - is critical to adult real world decisions and interactions. Thanks to all who helped me get this far ~

Re: No external email client can access my att.net email

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Jul 28, 2011
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Your experience and conclusions mirror mine. I tried to go back to my blackberry bold 9700 from an iphone 3gs. Spent hours trying to figure out why att.yahoo mail would NOT work, no matter what I, or AT&T support did to "fix" it.  My regular windows live hotmail account worked just fine, but not my AT&T email - no way/no how.  I concur that Yahoo does not support that mail format, perhaps an attempt to leverage everyone into "the cloud".  AT&T tech support said that Yahoo mail was a known issue and they were "working on it" - but message threads go back at least 3 months on these issues so I would begin to wonder whether that want to fix it.

I ended up back with 3GS, a nice  multimedia device with cool software but lousy phone call quality. The opposite of Blackberry, with excellent hardware but lousy software and OS - including 6.0XXX. Good luck with your quest.   

Re: No external email client can access my att.net email

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Jul 28, 2011
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Come to think on it - if at&t/yahoo email works on iphone, then perhaps it is a specific problem wth blackberry ? Could not be being blocked at server level if iphone works?

Re: No external email client can access my att.net email

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Jul 29, 2011
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Hi Jay64 - My iPhone successfully pulls in email from my YAHOO & COMCAST & GMAIL accounts - and because my AT&T iPhone has TERRIBLE cell signal where I live (and many other places nearby) I also signed up for the free GMAIL VOICE service that allows people to leave voicemail on my (nonfunctional most of the time when I'm home) iPhone, which I then get as a VOICE + TEXT EMAIL to my desktop or laptop or iphone connections over WiFi at home. This is slick. Too bad AT&T POP email service - feeding data from webmail to standard email programs - is, as best I can figure, history. I appreciate the suggestion(s) to work around AT&T primarily through GMail. Good luck picking berries in the blackberry patch.

Re: No external email client can access my att.net email

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Jul 29, 2011
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One other thought - as JFW mentions (See above - many helpful posts) JFW has successfully gotten ATT.NET Pop service for years. I, too, have had Yahoo many years, with POP service to my iPhone for years. Long time users won't see any changes. MAYBE they recently shut down the permissions for POP / FORWARDING options on both YAHOO and ATT.NET-YAHOO Emails for persons newly opening up accounts. New guys get left out holding a melting POPsicle - required to use Webmail in the Cloud with AT&T or YAHOO or nothing at all.

Re: No external email client can access my att.net email

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Jul 29, 2011
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I have been an established at&t.net email user for some time and the Blackberry simply would not work for this.  It does work with 3GS so it is not a server side issue as far as I can tell. One other thing, it worked until I "upgraded" the 9700 to OS 6.xxx, version 5.XXX worked fine for att.net. So my problem seems specific to B.B. os ?

Re: No external email client can access my att.net email

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Jul 30, 2011
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I've been using my AT&T mail on  Outlook and Live mail since 2009 and have never had an issue.  How to setup your e-mail client.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: No external email client can access my att.net email

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Jul 30, 2011
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Hi Oufanindalas - thanks, but as you can see from earlier emails, I think options have changed in light of the NEW YAHOO MAIL PLUS option. See: http://overview.mail.yahoo.com/enhancements/mailplus. For $19.99 / yr you can get 'Email forwarding' - but except for long time users like both you AND ME (I too get Yahoo via my iPhone), regular NEW NON-PAYING Yahoo mail users don't get POP access to local email clients. I believe because AT&T is now a simple layer on top of the cheap version Yahoo - for now, AT&T NEW (NOT OLD) subscribers don't get POP access to email. Maybe that will change when AT&T finally reads this thread. Someday. Good Luck.

Re: No external email client can access my att.net email

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Jul 30, 2011
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You are paying for Yahoo since you are a UVerse customer. You should be able to use Outlook, or Live Mail. Yahoo Plus is for those who just use Yahoo Mail.


Waterbuffalo wrote:
Hi Oufanindalas - thanks, but as you can see from earlier emails, I think options have changed in light of the NEW YAHOO MAIL PLUS option. See: http://overview.mail.yahoo.com/enhancements/mailplus. For $19.99 / yr you can get 'Email forwarding' - but except for long time users like both you AND ME (I too get Yahoo via my iPhone), regular NEW NON-PAYING Yahoo mail users don't get POP access to local email clients. I believe because AT&T is now a simple layer on top of the cheap version Yahoo - for now, AT&T NEW (NOT OLD) subscribers don't get POP access to email. Maybe that will change when AT&T finally reads this thread. Someday. Good Luck.

 

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: No external email client can access my att.net email

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Aug 6, 2011
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I've had an ATT (well, BellSloth) email account for years, since I first started using AT&T DSL. I used the same account when I moved to U-Verse. I've had the mail POPed over to my mail client all that time, as I never could stand AT&T's webmail. Every ever so often when I check mail my mail client (Mail on Macs, Thunderbird on Windows) reports that the email password for the AT&T account (and only the AT&T account) is incorrect. If I try again it usually goes through. (Sometimes I have to try two or three times before AT&T gets the message.) I have not changed my email password. AT&T's email server just screws up, randomly, that's all. This is, of course, a good reason why I don't hand out that account.

 

Sometimes when I send a test email from the AT&T account that mail never arrives, though subsequent ones might. Sometimes when I send a test email to the AT&T account that mail never arrives, though subsequent ones might. This is, of course, another reason why I don't hand out that account and use it as rarely as possible.

 

Basically AT&T's email service is the worst I've seen since my days on BBS systems. It's slow, unreliable, and loses its passwords and finds them again randomly. I usually use either my Gmail or my .Mac/MobileMe/whatever Apple Marketing is calling it this week account instead, or one of two other 3rd-party accounts which I have, not counting the Exchange Server account from work. None of them drop passwords, none drop incoming or outgoing mail, and all (even the Exchange Server account!) are faster. I know what hardware our Exchange Server is running on, so the fact that AT&T gets beaten by _that_ means that their system (or, rather, Yahoo's system) is truly pitiful.

Re: No external email client can access my att.net email

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Aug 6, 2011
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Yup - When I ignored my ATT.NET account and worked with my 2 GMail Accounts, both of which POP/IMAP over to email clients on my PC and iPhone, my life got better. Thanks!

Re: No external email client can access my att.net email

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Aug 6, 2011
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You think their Yahoo is bad, you should have been here when they used Prodigy!

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: No external email client can access my att.net email

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Aug 10, 2011
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I don't have Uverse but recently bought a MIFI - I use outlook as my email client as opposed to the web version. My primary home provider is Time Warner. The techs had me change my stmp server setting to: cwmx.com. I made no other changes... I can now send email through outlook  using the MIFI  - maybe it will work with Uverse.

Re: No external email client can access my att.net email

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Aug 22, 2011
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OMG.....I have been messing with the same thing for hours.  Actually just posted asking for help.

 

Guess I should just chuck it?  Or, did you come up with anything?

 

Thanks, Deb 

Re: No external email client can access my att.net email

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Aug 22, 2011
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Maybe I'm not understanding the issue, but Outlook Express works perfectly fine with my att.net email account, although, I don't really use it.  I use gmail instead.

Re: No external email client can access my att.net email

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Aug 30, 2011
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I am having the same problem trying to use my atomic mail sender program with Uverse now, it has always worked with Comcast and others I had prior to them.  I have tried all the different settings they recomend.  I really hope that they fix this problem soon.  Or if anyone knows a way around this please let me know.

 

Thanks

Wayne 

{Personal content removed for your safety}

Re: No external email client can access my att.net email

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Aug 31, 2011
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Hi folks It was my question that started this thread, when I was unable to access my 'new' ATT.NET email account using POP/IMAP links to my computer's Eudora and/or Thunderbird email clients. I worked myself into a frazzle, and I'm pretty experienced with computers, but failed. The best advice I got was from 'aviewer' who basically got me to IGNORE MY ATT.NET ACCOUNT (except an occasional visit using the Web Mail), and ONLY USE FREE GMAIL ACCOUNTS FOR 99% OF ALL MY EMAIL NEEDS. Google's Free Gmail has superb variable features in comparison with ATT.NET - and it works with lots of email clients on many platforms. My advice: ATT.NET might work for some, but it's just not worth the hassle. Ignore it for real email uses.

Re: No external email client can access my att.net email

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Aug 31, 2011
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My att.net mail account works fine using Outlook Express, but I use gmail anyway.

Re: No external email client can access my att.net email

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Oct 8, 2011
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Have you had any luck? I've had the same problem with Eudora, Thunderbird, and Post Box. The strange part is that they all worked at first. 

Re: No external email client can access my att.net email

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Oct 8, 2011
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Would you mind sharing how you accomplished getting gmail to work with Eudora or Thunderbird? I have been able to forward my Yahoo ATT acount to GMail, but still can't access with Eudora or Thunderbird.

Re: No external email client can access my att.net email

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Oct 8, 2011
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Hi Ellendno First off, I continue to believe GMAIL is far superior to ATT.NET mail for my purposes. I searched online, tried a bunch of configurations to pull GMAIL into my EUDORA and THUNDERBIRD, and came up with a workable configuration. No: It may not be the 'best' of all possible configurations, but it works for me. EUDORA is a bit slow downloading email messages (I wait maybe 5 to 10 seconds for it to begin downloads. TBird is faster - first messages download within 1-2 seconds (although, for some reason, I must first hit the GET MAIL BUTTON then follow it with a RIGHT MOUSE CLICK - GET MESSAGES on my _____@gmail.account name at the top left corner. .... Notice: two steps to get to my TBird email. Here are my configurations: Eudora 7.1.0.9 ~~~~~~~~~~~~~~~~~~~~~~~ (it helps to convert your Eudora to 'registered' mode - see secret password at: http://www.nfbnet.org/pipermail/gui-talk_nfbnet.org/2008-September/025601.html): Use default settings - plus here are my SUGGESTED SETTINGS Incoming: Pop Leave Mail on server (I like a backup I can manually clean on Google itself) Authentication style: Passwords Sending: yourname@gmail.com SMTP Server: smtp.gmail.com SMTP Relay server: none Allow authentication Immediate Send Send on check If available STARTTTLS Attachments: Mime Receive MIME digest as a mailbox attachment Delete automatic attachments: never Viewing email Use separate settings for Internet Explorer THUNDERBIRD 7.01 ~~~~~~~~~~~~~~~~~~~~~~~ Use default settings - plus here are my SUGGESTED SETTINGS UNDER TOOLS / ACCOUNT SETTINGS: Account name yourname@gmail.com email address yourname@gmail.com reply to address yourname@gmail.com Server type POP Server name imap.gmail.com Port 995 username yourname@gmail.com connection security SSL/TLS authentication normal password server settings check for new messages at startup OUTGOING SERVER (this is at the bottom of 'account settings') Gmail smtp.gmail.com - smtp.gmail.com (default) DESCRIPTION: Gmail smtp.gmail.com Server name smtp.gmail.com Port: 587 Username yourname@gmail.com Authentication: Normal Password Connection Security STARTTLS Finally, I have HUNDREDS of individual and group emails I manage in my EUDORA Address book. EUDORA'S old, classic address book is superbly simple and bulletproof - especially if you manually backup the key two files NNDBASE.TOC and NNDBASE.TXT into a backup subdirectory routinely. TBIRDs address book is intolerably complicated to maintain, and in a non-standard format. If and when it ever crashes, it is possible (but technically annoying) to have a backup ... far more techie than EUDORA's simple address books. Most users, without a backup, will just have a bad day if and when their TBird Address books crash or get confused. Therefore, I a) Keep my EUDORA address book as the 'master' address book for both email programs. b) Backup my EUDORA address files NNDBASE.TOC and NNDBASE.TXT routinely (every couple of weeks) c) Routinely DELETE all my TBird address books, personal collected and EUDORA address books and then use d) TBIRD's IMPORT Address books (only the addresses from EUDORA, NOT the messages!!!) from EUDORA which quickly then gives me a clone of my EUDORA addresses in my TBird. I can do this routinely - less than a minute's work - every couple of weeks and I"m good for both TBird and EUDORA. By the way, GMAIL's address book, the online one, is a very detailed CONTACTS list (I have abt 500 contacts) ... that is far more complex than I want for routine EUDORA / TBIRD emailing. I just find it easier to deal with them in separate universes. Hope this helps!

Re: No external email client can access my att.net email

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Oct 8, 2011
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By the way, this (UGH!!!) ATT.NET response smeared my response, carefully crafted in OUTLINE form, into a run-on response. I didn't do it that way. ATT.NET email and ATT.NET FORUM are just so very unfriendly to users!

Re: No external email client can access my att.net email

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Oct 8, 2011
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Thanks for trying to help. In my initial post, I mentioned I am a Mac user, but neglected to say so in the post that you read. Eudora 7.1 seems to be for windows only. Maybe I'll try the open source version. Thanks for responding.

Re: No external email client can access my att.net email

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Apr 27, 2012
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Different problem but along the same lines. I need some help, so if you have any ideas please post them. Even without reading my full experience, know that I am trying to use a client-based email program (Outlook, the most widely used of it's kind in the world) with an email address that is not AT&T or Yahoo. All I need is the outgoing server name that I should use, and am being forced to either pay $50, pay a $15 subscription, or have my problem remain unsolved. The following is my interaction with the technicians:

 

I Contacted Level 2 Technician and told that this was outside their scope of expertise, and then was routed to

ConnectTech (unknowing it was a fee based service).

 

ConnectTech: Upon learning it was a fee based service, I inquired as to why the simplicity of my problem warranted a $50 fee at minimum, and beyond that, the technician was constantly pushing me to buy the $15 per month subscription. Was later told “Sir,  we are in sales" (yet they call themselves level 3 technicians), "there is nothing I can do to help; you have to sign up for the service to have your problem resolved.” Asked to speak with the supervisor who would refuse to speak to me plainly about the situation (he kept referring to scripted answers that were not helpful, and were repetitive with the same answers no matter how much my question changed). I was eventually re-routed back to level 2 technicians.

 

Level 2 Technician (2and time): Spoke with “Dianne”, who was extremely kind in understanding my frustration, and almost immediately recommended I speak with ConnectTech. After telling her I have already gone through this process, but was told there is a large one-time fee for such a simple request, she put me on hold to ask someone (either supervisor or manager) if there was another option. After coming back, she told me, “Sir, there will not be a charge for this service”. I made very clear that she had told me this, asking “Are you sure I will not be charged at all?” and she replied “yes”. I was then re-routed back to level ConnectTech technicians.

 

ConnectTech (2and time): Spoke with a woman, explained my entire situation, and was still told, “I am sorry sir, we are not able to waive any fees”. After explaining multiple times that I was told by an AT&T employee that this fee would be waived, I continually received scripted answers like, “I do apologize sir, but as I mentioned before, we cannot waive any fees. If you would like me to sign you up for a subscription, it will only be $15 per month.” I eventually got to speak with another supervisor who literally repeated word-for-word the response the representative had just told me. So, I carefully laid out a scenario for him. I said, “Sir, if there was a large problem that only the “fee-based level 4 technicians” could handle, and the problem was a result of AT&T technical problems, not the customers issue, would you be able to waive fees at that point?” He simply answered, “Sir as I mentioned before, we are unable to waive fees. Our system is not set-up to allow us to do so”. So I challenged him saying, “Just so I can write this down, you are confirming that you charge customers for problems even if they are a result of AT&T’s technical problems?” Finally he said, “We can only waive a fee if we have advice from the level 2 technician to do so.” Great! I told him (once again) how the level 2 technician told me if would be free, and he would not take my word. He claimed that if I wanted to check the audio from the phone call, it would take 7 days.

 

For the sake of length I have refrained from much more of this story. I hope I am not alone in being confounded that AT&T does not provide the ability of its paying customers to access the most widely used client-based email program from an address provider other than its own without paying a $50 fee. That is terrible customer service, and they will lose more money from losing me as a customer than they will for allowing a $50  fee to be waived to obtain 6-10 letters for an outgoing server name, something I’m sure is worth 5 minutes of a seasoned technicians time.

Re: No external email client can access my att.net email

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Apr 27, 2012
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