12-21-2012 03:33:28 PM
Im really frustrated right now as I don't know much about internet speed and etc ,but I realized I have been getting horrible internet connection since I had internet with At@t. I used to have 3mbps and upgraded to 18 because I was only downloading at 300kbps and I thought that was normal. I upgraded to 18mbps with At@t uverse and I got 2mbps if lucky 3-4. I called tech support before many times and all they kept telling me it's a problem with my end and even sent people over who didn't get anything fixed and just charged me for no reason. I had enough with At@t and if this doesn't get fixed I plan to end my service with At@t forvever.
I've tried rebooting my modem/router, using a hard wire instead of wireless, only using 1 labtop on with internet, switching internet ports and etc.
The worst part was when i tested my speed on speedtest.net i get 2-4mbps and when I tested my speed on At@t's speed test (http://www.att.com/speedtest/) i got 16-18 mbps.
12-21-2012 05:38:25 PM
Send a PM to AT&T Customer Care they are an escalation team who can help you with this issue. Watch the little blue envelope next to the sign out button for message notification.
12-28-2012 08:59:39 AM
I just signed up for UVerse, and the initial account defaults to the "up to 12Mbs" setting, at $48/mo. That's more than I need, so I backed off to the "3Mbs" setting, at $38/mo. I took a close look at the upload and download stats for each setting. I used a range of online speed test routines, in the same way for both settings. BTW, I'm using a fast computer, and I'm hardwired to the router/modem.
For the original "12Mb/s" setting, I got a wide range of download speeds -- 7.6 +/- 2.6 Mbs. The highest I ever saw was 11 Mbs, on the AT&T speed test site, perhaps not surprisingly. Range of download speeds was 5-11 Mb/s. Upload speeds were pretty consistent, at 1.4 +/- 0.04 Mbs.
At the "3Mb/s" setting, things were considerable more consistent. I got 2.8 +/- 0.12 Mb/s downloads, and 0.91 +/- 0.02 b/s uploads.
Bottom line is that, from where I sit, the faster speeds are somewhat of a coin flip. You might get 'em, and you might not. The 3Mb/s speed is consistent. It's a speed I can depend on, even though it's somewhat slower. I moved up from 780 Mb/s DSL, so even the slower speed seems great.