05-30-2010 07:36:07 AM
I had my service turned off for late payments and was told that I could have the re-connect fees waived if I set up auto-pay. I have never liked or trusted auto-pay with any company, and AT&T affirmed that reasoning. After being told that I could cancel auto=pay if I decided I didn't like it....I tried to cancel it. I was first told that because it was in the middle of an auto-pay processing cycle there was no way for them to cancel it. However If I were to call back in a day or two the process should be complete and it could then be cancelled. So I called again a few days later. Geuss what? I get a new reason they can't cancel it. Now I am told that because of my credit rating I would have to remain on auto-pay or cancel my account. So now I'm stuck on auto pay (at least until I get Comcast to come out) and I even offered to accept the re-connect fees that they originally waived when they signed me up for auto-pay. Comcast's service may suck sometimes but at least they never misled me on how to pay my bill, and what I can or cannot change. here is my ultimate question...if AT&T is making an easy peasy extra 30 bucks per receiver (I have four) when they re-connect your service, why do they care about re-checking my credit score AFTER I HAVE ALREADY HAD THEIR SERVICE FOR SEVERAL MONTHS? Fortunately I have one last alternative before trying Comcast again. But either way AT&T has got to go. Maybe Verizon should consider getting into the cable television industry.