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Visitor

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Registered: ‎08-05-2012

Stopping VOIP starting Magicjack

‎08-06-2012 12:19:08 PM

Am trying to save some $ and want to drop ATT VOIP and start Magicjack. 1) Plan to call ATT to disconnect and then install Magicjack and use the ATT gateway modem for HS internet access. Is this a recommended sequence, or should I do Magicjack first? 2) Magicjack advertises that I can keep my old phone number. Does ATT have a say in that? I assume that means that I will no longer be listed in their directory and essentially have an unlisted number, correct?

Thanks for any input!

ACE - Wizard

Posts: 3,542

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Registered: ‎03-11-2010

Re: Stopping VOIP starting Magicjack

‎08-06-2012 12:31:29 PM

tome19 - I think if you want to port your number you work through magic Jack & they get the number from att & cancel on porting. If you cancel att first you have lost your number. Magic Jack should advise how to do it.

There have been posts of people having number porting problems. The ones with no problems do not post.

Seems like if you do not have an att number you will not be in the next directory.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 0

Registered: ‎08-05-2012

Re: Stopping VOIP starting Magicjack

‎08-06-2012 01:01:59 PM

Thanks for your feedback! Will let the community know how it goes. Unfortunately Magicjack operates through its website and from what I've seen online, it is difficult to get a person to talk to. So, I will wing it.

You talked about a port number, what format does that come in?

ACE - Wizard

Posts: 3,542

Topics: 11

Kudos: 298

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Registered: ‎03-11-2010

Re: Stopping VOIP starting Magicjack

‎08-06-2012 01:35:36 PM

ome19 - When you move your existing number, it is called porting the number or you port the number from one provider to another. I believe, it derives from the idea that the number is portable.

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Visitor

Posts: 1

Registered: ‎12-06-2012

Re: Stopping VOIP starting Magicjack

‎12-06-2012 11:15:40 AM

I have been using majic jack for 6 months and now I can't call out or receive calls, it started 10 days ago. My phone has message on it saying check phone line. All parts of majic jack are working and phone is charged in full. What could be wrong with my phone line?

ACE - Master

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Registered: ‎12-10-2007

Re: Stopping VOIP starting Magicjack

‎12-07-2012 11:58:36 AM

This is the Uverse peer to peer forum for Uverse subscribers. Are you an AT&T sub?

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