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Visitor

Posts: 22

Registered: ‎05-11-2012

TV Showing Blank Screen

‎05-29-2012 03:51:07 PM

Both my TV and AT&T Uverse are on, but my TV screen is still black/dark blue. What does that mean and how can I fix it?

ACE - Champion

Posts: 14,803

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Solutions: 249

Registered: ‎05-18-2009

Re: TV Showing Blank Screen

‎05-29-2012 04:00:34 PM

Do you see this on all channels?

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Visitor

Posts: 22

Registered: ‎05-11-2012

Re: TV Showing Blank Screen

‎05-29-2012 04:17:17 PM

Yes.

Forum Regular

Posts: 109

Registered: ‎05-26-2012

Re: TV Showing Blank Screen

‎05-29-2012 04:44:58 PM

Cables all good? Box rebooted? TV rebooted? Actually had that once on one TV. granted it was an old tube TV and it was like 8 years ago, but it happened. Other inputs work?

Visitor

Posts: 22

Registered: ‎05-11-2012

Re: TV Showing Blank Screen

‎05-29-2012 04:58:43 PM

Cables should be fine. It's pretty new. We've had Uverse for less than two months. I rebooted the box, but nothing happened.

When we hit Menu, nothing shows on the TV.

Forum Regular

Posts: 109

Registered: ‎05-26-2012

Re: TV Showing Blank Screen

‎05-29-2012 05:00:01 PM

Do you have other TV's, or just the one? Just wondering if they're all bad or just this one. No cables loose at the modem either?

Visitor

Posts: 22

Registered: ‎05-11-2012

Re: TV Showing Blank Screen

‎05-29-2012 05:04:19 PM

We have it on two TV's, and the other one works fine.

Shouldn't be any cables loose. No one messes with them.

Forum Regular

Posts: 109

Registered: ‎05-26-2012

Re: TV Showing Blank Screen

‎05-29-2012 05:06:47 PM

Are they both connected the same, ie, both coax, both cat5? Or is one coax and one cat5? Apart from cabling, stuff can fall out if not tightened properly even if no one touches it, gonna have to call probably

ACE - Wizard

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Registered: ‎03-11-2010

Re: TV Showing Blank Screen

‎05-29-2012 05:11:04 PM

bowmanb - Sounds like your TV is set to a different input than where the STB is connected.

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Forum Regular

Posts: 109

Registered: ‎05-26-2012

Re: TV Showing Blank Screen

‎05-29-2012 05:12:31 PM

Durr... Yeah, that too. I meant to say that.... I swear....

Visitor

Posts: 22

Registered: ‎05-11-2012

Re: TV Showing Blank Screen

‎05-29-2012 05:29:33 PM

How do I tell if it's coax or cat5?

ACE - Champion

Posts: 14,803

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Registered: ‎05-18-2009

Re: TV Showing Blank Screen

‎05-29-2012 05:38:53 PM

Coaxial cable

Cat5 cable

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Visitor

Posts: 22

Registered: ‎05-11-2012

Re: TV Showing Blank Screen

‎05-29-2012 05:51:11 PM

They may be coax cables because I didn't recognize the cat5 cables when I saw the picture, so we may not have those.

I also learned that the TV I'm using is about 15 yrs old.

ACE - Champion

Posts: 14,803

Topics: 1,751

Kudos: 783

Solutions: 249

Registered: ‎05-18-2009

Re: TV Showing Blank Screen

‎05-29-2012 05:54:37 PM

What type of cable is used to connect the U-verse receiver to the TV?

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Visitor

Posts: 22

Registered: ‎05-11-2012

Re: TV Showing Blank Screen

‎05-29-2012 06:09:16 PM

We fixed it. We unplugged the tv and plugged it back in, and it works. Thanks for your help.

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