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Re: To anyone considerin g att verse
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07-24-2010 09:15:47 AM
I have had several tech visits over the 2 1/2 years I have had Uverse. The csrs have been good setting up the tech visits, and the techs have been good. It is possible to get techs that may not have as much experience, or just don't know how to determine your problem. Does that make all ATT techs bad? No. Does it make Uverse a terrible service? No. What it means is ATT is not invulnerable to the abilities and work ethics of human beings just like the other providers aren't.
I saw the same kind of statements from people who have had every other service provider that is out there. When I talk to csrs I am respectful, and the same goes for the techs who have visited my home. I have made suggestions to the techs when they were here, because I figured I might say something that would cause them to remember something would help them resolve my issue.
With all that being said, when it comes to Uverse and any other service, and their employees. One thing remains constant. YRMV Your Results May Vary.

Re: To anyone considerin g att verse
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07-27-2010 07:55:10 AM
While I agree with you 100% that CSR's and Tech support can be hit or miss... just like with any company. In my case it was more of miss and miss and miss and miss.
While I respect that you got good service you also must admit that others have not and it's not because I treated them poor or was disrespectful.
Sure it's wrong to "assume" that all CSR's or Tech support is bad at a company because you had a bad experience or two... is it not just as wrong to "assume" that all tech support or CSR's are good because you may have had a good experience or two?
Re: To anyone considerin g att uverse
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07-27-2010 06:20:38 PM
Just because they use IPTV it does not mean that they send the signal over the internet. Even the link you post says that is uses IPTV over a private network.
In the case of U-verse, these are sent over a private network - not the Internet - which feeds multiple cities.
Doh!
Re: To anyone considerin g att uverse
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07-28-2010 08:01:28 AM
Everything has a weakest link and while Uverse is sent over a private internal network and uses internet-like protocals, this is not Uverses weakest link. It's using your old POTS (plain old telephone service) wire for the last link to your home. This limits bandwidth and because AT&T is trying to squeeze every last drop of bandwidth from this weak link... they are stressing the tolerance levels and compounding the complexities of moving Phone/TV/Internet over such a small wire.
Anyone ever compare a phone wire to what the cample companies use?
When the system is not stressed then everything works fine for most people. When people max their TV use (multiple High def TV's in use at the same time as well as constant high data use via the internet) then Uverse can have a hard time keeping things sorted.
On paper it works great... in reality there is very little room for error (as AT&T, as I said before, is trying to squeeze the system for all it's worth) and any small issue with an inperfect sync in your home, below average copper wires from your home to the VRAD, or even bad weather... can cause issues.
If you use the system lightly you may never have an issue and feel that Uverse is great. If you are in an area with newer copper that is in great condition... then Uverse is great.
If you are in an area with a small crack in your coppers insulation or you have a small internal wiring problem... well then Uverse can have issues.
In 2004 I moved into a newer area of Chicago (built up about 40 years ago) in which some of the local copper was burried. I had issues with DSL from day one. They ran hundreds of trucks over the next 5+ years trying to fix my DSL and a few techs even told me it was the burried wires and spit lines but AT&T would not pay to fix them but would roll a truck just to try and appease me.
When Uverse was installed all my DSL issues went away overnight. AT&T spent the money to fix the serious issues to prepare for Uverse but for 5+ years they would not fix the local lines for DSL (it was the entire neigborhood and not just me... I just had the highest DSL speed and knew when there were problems... others just ignored them and though that drops in your lines were normal for the internet)
So what does this mean for Uverse? Well it says something about AT&T and big business for that matter. They are out to make a profit and if this means providing sub-standard service then so be it. Uverse "could" be great if they only would have run coax copper from the VRAD to your home (or real fiber for that matter) and because of a shortsighted "cheapness" on AT&T's part 5+ years ago (when Uverse was in the planning stages) they are going to spend more in the long run to try and overcome some bean counters trying to enhanse their position in the company and sell the stockholders on a "cheap" way to do pay TV. How many of those people are around with AT&T now or did they take their money and ran?
Re: To anyone considerin g att uverse
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07-28-2010 08:48:09 AM
jrb531 wrote:
This limits bandwidth and because AT&T is trying to squeeze every last drop of bandwidth from this weak link... they are stressing the tolerance levels and compounding the complexities of moving Phone/TV/Internet over such a small wire.
Care to explain this:
If AT&T has limited bandwidth, why is it that they offer double to triple the national HD channel availability of every cable provider?
Sure doesn't sound like there's a bandwidth problem to me.
Once again, your argument falls apart when the proper level of scrutiny is applied instead of your vague sweeping inaccurate generalizations.

Re: To anyone considerin g att uverse
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07-28-2010 10:46:07 AM
SomeJoe7777 wrote:
jrb531 wrote:
This limits bandwidth and because AT&T is trying to squeeze every last drop of bandwidth from this weak link... they are stressing the tolerance levels and compounding the complexities of moving Phone/TV/Internet over such a small wire.
Care to explain this:
If AT&T has limited bandwidth, why is it that they offer double to triple the national HD channel availability of every cable provider?
Sure doesn't sound like there's a bandwidth problem to me.
Once again, your argument falls apart when the proper level of scrutiny is applied instead of your vague sweeping inaccurate generalizations.
My argument does not fall apart and you know it. Attempting to muck up my posts by casting me as a loon may or may not work but I'll explain for others as I'm sure you full well already know what I'm talking about.
Line noise and interfearence increase on copper wire based on distance. The farther the copper run, the more issues. To combat this you add both error checking (basically resending bad packets) and limiting the bandwidth spectrum used.
This is no different than DSL.... the farther you are, the less speed you get. Same for Uverse but uverse uses shorter runs of copper but higher bandwidth, DSL has longer runs but much less bandwidth.
Now when AT&T limits someone to 18mps instead of 25 or 32mps they do it for what reason? The customer is too far from the VRAD so the available bandwidth is less because the longer run of copper wire has more noise on the line. AT&T could lower the bandwidth to create a more stable system but if they do this the customer would get less channels, or the video would have to be even more over compressed than it already is.
My point is simple... Lets for the sake of discussion say that AT&T had "unlimited" bandwidth to our homes and that there was ZERO limitations.
1. Would people be limited to 1,2 or 3 channels of HD?
2. Would people be limited to the present internet speeds?
3. Would the current video need to be as compressed as it is now?
4. Would free VOD still be in SD?
AT&T is pushing the limits of their bandwidth (IE stressing the system) in order to try and compete with other pay TV providers who are not bandwidth starved (Verizon with Fiber, Dish and Cable) and the example would be a 4 cylinder car that is suped up trying to compete with an eight cylynder car. Sure the smaller engine can keep up a bit but it's going to work harder and be under MUCH more stress vs the engine that was designed from the start to be able to handle the extra workload.
So try and make me sound like some kind of nutjob all you want because it's your job to promote AT&T - facts or not but this will not change what Uverse can do and what it cannot do.
If AT&T cared more about stability and less about bandwidth and bottom line they would have kept everyone at the 25mps profile. We can all see in our routers how the bump from 25 to 32mps dropped stability. SO far it's still above the minimum tolerances but (as my point in the prior post) there is now "less" margin for error. In perfect conditions everything is fine... in non-perfect condiditons Uverse can fall apart.
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07-28-2010 11:18:59 AM
jrb531 wrote:
My argument does not fall apart and you know it. Attempting to muck up my posts by casting me as a loon may or may not work but I'll explain for others as I'm sure you full well already know what I'm talking about.
Line noise and interfearence increase on copper wire based on distance. The farther the copper run, the more issues. To combat this you add both error checking (1) (basically resending bad packets) and limiting the bandwidth spectrum used.
My point is simple... Lets for the sake of discussion say that AT&T had "unlimited" bandwidth to our homes and that there was ZERO limitations.
1. Would people be limited to 1,2 or 3 channels of HD?
2. Would people be limited to the present internet speeds?
3. Would the current video need to be as compressed as it is now?
(2) 4. Would free VOD still be in SD?
(3) AT&T is pushing the limits of their bandwidth (IE stressing the system) in order to try and compete with other pay TV providers who are not bandwidth starved (Verizon with Fiber, Dish and Cable) and the example would be a 4 cylinder car that is suped up trying to compete with an eight cylynder car. Sure the smaller engine can keep up a bit but it's going to work harder and be under MUCH more stress vs the engine that was designed from the start to be able to handle the extra workload.
So try and make me sound like some kind of nutjob (4) all you want because it's your job to promote AT&T - facts or not but this will not change what Uverse can do and what it cannot do.
If AT&T cared more about stability and less about bandwidth and bottom line they would have kept everyone at the 25mps profile. (5) We can all see in our routers how the bump from 25 to 32mps dropped stability. SO far it's still above the minimum tolerances but (as my point in the prior post) there is now "less" margin for error. In perfect conditions everything is fine... in non-perfect condiditons Uverse can fall apart.
1. Completely incorrect. There is no resend of bad packets, errors are corrected by forward error correction (FEC) which does not involve a retransmission. This incorrect information is yet another example of how you make stuff up when you don't know the actual facts.
2. Lack of VOD in HD has nothing at all to do with any bandwidth limitation, it has to do with AT&T's business decisions to not make it available. Pay-VOD in HD is very available and uses the same bandwidth. Another example of how your generalizations lead to inaccurate statements.
3. You are not anywhere near qualified to judge whether the VDSL system is "stressed" or not because you don't understand how it works. Nevermind that the entire notion that the system is "stressed" is a farce in the first place. This is a digital system. It either works as designed or it doesn't due to a hardware fault. There is no "stress" here so this entire paragraph of yours is made-up claptrap.
4. If you wish to assign a name to yourself, I won't stop you. But I'm not getting personal here, I'm just refuting your inaccuracies and vague half-truths. I don't "promote" AT&T. I promote facts. Something most of your posts are lacking in.
5. You have absolutely no evidence whatsoever of this supposed "drop in stability". I have an entire database of line statistics that show that barring a hardware problem, this system works properly and as designed. This is what's called evidence, something else your posts lack. It leads to a supposition of fact. A fact is something that remains true, even when your posts ignore them.
Make no mistake jrb, I will call out your inaccuracies in your posts every time you post them. I won't let you or anyone else get away with this propaganda campaign you have against scientific facts. Here's a list of what is actually true:
1. AT&T has more national HD channels than any other provider. Evidence.
2. Nearly 75% of the people connected to U-Verse have or qualify for the 32 Mbps profile, with 3 simultaneous HD channels. Another 10-15% have or qualify for 2 simultaneous HD channels. Evidence.
3. AT&T is about to increase the number of simulteneous HD channels by one for everyone. Evidence.
4. Pair bonding is officially deployed, which extends useful range of U-Verse service to 4000-5000 feet. Evidence.
5. Evidence exists that cable companys' HD quality is no better than U-Verse's. Evidence. So even if they have larger bandwidth available, it is doing no good. Plus, it raises the question that if they have all this bandwidth available, why did they have to increase compression?
Feel free to provide any concrete facts that support your position. So far, there are none. Or will you simply post more opinionated, slanted, agenda-driven propaganda?

Re: To anyone considerin g att uverse
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07-29-2010 07:31:07 AM
"3. AT&T is about to increase the number of simulteneous HD channels by one for everyone. Evidence."
Well, it seems one guy is getting this, apparently, in Austin. I haven't seen anyone else, anywhere, substantiate this posting.
I want to be hopeful that I'm "about to" to get this, also. But, somehow, given ATT's lack of rolling any "wow level" feature upgrades in the 8 months since I've been a customer, I'm not holding my breath...
I'm still waiting for a 5.1 fix, and now, I guess, I'm still waiting for a 3rd recordable HD.
A 4th simultaneous HD would seem to satisfy far fewer people than a 3rd recordable one...
Re: To anyone considerin g att uverse
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07-29-2010 07:42:54 AM
gbh62 wrote:
"3. AT&T is about to increase the number of simulteneous HD channels by one for everyone. Evidence."
Well, it seems one guy is getting this, apparently, in Austin. I haven't seen anyone else, anywhere, substantiate this posting.
I want to be hopeful that I'm "about to" to get this, also. But, somehow, given ATT's lack of rolling any "wow level" feature upgrades in the 8 months since I've been a customer, I'm not holding my breath...
I'm still waiting for a 5.1 fix, and now, I guess, I'm still waiting for a 3rd recordable HD.
A 4th simultaneous HD would seem to satisfy far fewer people than a 3rd recordable one...
You can add San Antonio to the list.
http://www.uverseusers.com/index.php?option=com_sm
If I had such disdain for my TV provider, I would have quickly become an ex-customer.

Re: To anyone considerin g att uverse
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07-29-2010 09:33:55 AM
texasguy37 wrote:gbh62 wrote:
"3. AT&T is about to increase the number of simulteneous HD channels by one for everyone. Evidence."
Well, it seems one guy is getting this, apparently, in Austin. I haven't seen anyone else, anywhere, substantiate this posting.
I want to be hopeful that I'm "about to" to get this, also. But, somehow, given ATT's lack of rolling any "wow level" feature upgrades in the 8 months since I've been a customer, I'm not holding my breath...
I'm still waiting for a 5.1 fix, and now, I guess, I'm still waiting for a 3rd recordable HD.
A 4th simultaneous HD would seem to satisfy far fewer people than a 3rd recordable one...
You can add San Antonio to the list.
http://www.uverseusers.com/index.php?option=com_sm
f&Itemid=2&topic=16136.msg147841#msg147841
If I had such disdain for my TV provider, I would have quickly become an ex-customer.
Thanks for pointing out the San Antonio guy. Regarding your 2nd point,
http://utalk.att.com/t5/Total-Home-DVR/3HD-Streams
Re: To anyone considerin g att uverse
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07-30-2010 08:06:07 AM
SomeJoe7777 wrote:
jrb531 wrote:
This limits bandwidth and because AT&T is trying to squeeze every last drop of bandwidth from this weak link... they are stressing the tolerance levels and compounding the complexities of moving Phone/TV/Internet over such a small wire.
Care to explain this:
If AT&T has limited bandwidth, why is it that they offer double to triple the national HD channel availability of every cable provider?
Sure doesn't sound like there's a bandwidth problem to me.
Once again, your argument falls apart when the proper level of scrutiny is applied instead of your vague sweeping inaccurate generalizations.
OMFG!
Do you know how the system even works or are you just trying to muck things up once again????
AT&T can offer 10,000,000 channels on the backbone.... this is NOT the bandwidth problem I'm talking about and you know it!
AT&T uses fibver to the local neighborhood VRAD (you know this) but they use old copper phone line from the VRAD to your home (you know this also) so while AT&T is NOT starved for bandwidth to the local VRAD (thus why they can offer tons of channels) they ARE starved for bandwidth to your home and why you are limited to a certain number of shows you can watch at the same time.
BTW in another post you claim that I do not know what I'm talking about because I said that AT&T resends bad packets but rather "corrects" bad packets.
Would you care to explain how, when I'm downloading a file and a packet gets lost, how AT&T reconstructs the missing data from thin air?
I know you are talking about the TV portion of Uverse and you full well know that I was talking about the internet portion but once again you try to make me out to be some sort of lunitic to try and invalidate my posts because you cannot defend Uverse. You do work for A&T correct?
Re: To anyone considerin g att uverse
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07-30-2010 08:16:03 AM
To Somejoe...
Why can't we get 6 streams of HD right now?
Why can't we get 5 streams of HD right now?
Why can't we get 4 streams of HD right now?
Why can't many get 3 streams of HD right now?
Why can't some get 2 streams of HD right now?
You "claim" that AT&T and Uverse is not starved for bandwidth. You claim that AT&T and Uverse offers more channels than anyone else...
So what exactly IS keeping AT&T and Uverse from allowing us to watch more streams of HD like Cable, Dish or other Pay TV providers do?
I suspect you'll elect to ignore this post or come up with some other "off topic" answer to try and sidetrack the question (like a good politician does when they do not want to answer the question)
AT&T and Uverse has some VERY good features but it also has some weaknesses. Some people (employees of AT&T) are paid to ONLY talk about the good things and deflect the bad. This is good business strategy but my issue is when people who are being paid, try and pretend that they are just a humble end-user who just happens to like to read and post to company forums for hours each and every day.
If you work for AT&T, say so. It's not very difficult to see who work for the company and who does not. At least be honest and fair about your employ.
Re: To anyone considerin g att uverse
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07-30-2010 08:17:26 AM
AT&T employees are not allowed to post on the forum. You are welcome to keep arguing, but leave the personal comments out of it please. Any further personal attacks will be removed. Thanks.
Edit to add: since it's still going, this thread will be locked.








