To anyone considering att uverse

[rybec02]

I AGREE 100%  DO NOT DEAL WITH THESE PEOPLE!!!!!!!!!!  WE HAVE AN ON GOING ISSUE  THAT NO ONE CAN SEEM TO FIX..HAD A TIER 2 MANAGER HANG UP ,ON ME WHEN I ASKED FOR HIS ID#......YOU KNOW WHAT IT DOESN'T MATTER ABOUT GETTING NAMES AND ID #S BECOUSE THERE IS NOW WHERE TO MAKE A COMPLAINT.........THEY WONT LISTEN TO YOU ...........BEEN THEIR DONE THAT..........THEY DONT CARE.........AFTRER TWO MONTHES OF  TEC VISIT AFTER TEC VISIT   I WAS TOLD THAT THEY WOULD HAVE SOMEONE CALL ME TO FIGURE OUT THE ISSUE   NO CALLS.......DID 3 ONLINE SERVEYS AND THEY ASKED DO YOU WANT TO BE CONTACTED ABOUT THIS PROBLEM   YES,  NO CALLS..............

[RCSMG ACE - Master]

Click on this link and contact David.  He or a member of his staff will be in touch with you to get your issue resolved.

http://utalk.att.com/t5/The-Lounge/my-contact-thread/td-p/142489

[Seal_1]

Hello all, I just wanted to chime about my experience with AT&T U-Verse as I'm a proud 2 month owner of the service. It's a great service, while there are some things that really irk me about it aka the inability to pause and play on all receivers but there is another issue that needs to addressed. While this doesn't happen to me all the time but it happens more than enough to bring attention to it and it's the constant lag I get when I watch recorded tv and I would like to know what's causing it? I found out a temp solution to it, and that's turning off the entire gateway and such, but shouldn't it be able to run lag free? Again, I'm not hating the service at all because it has a lot of things that Dish never had which is why I made the switch but I would like to figure out what causes the lag?

[RCSMG ACE - Master]

I have seen varying degrees of live in recorded programs and live tv.  Usually it depends on the channel I am watching or recording.  The issue lies somewhere between the network transmitting the feed to ATT.  Then when the internet packets are decoded to the stbs there are instances of lag that range from 1 frame to several seconds.  And yes sometimes rebooting can resolve the issue to some degree or another.  If we had a suggestion for you we would offer it.  The workaround you have come up with is the only one that I have ever heard of working.

[jrb531]

When Uverse is working it's a marvel... when it's not it's a nightmare.

I'm pretty sure the problems stem from the way Uverse works.... basically Uverse treats your TV like an internet connection but the issue for some (and me) is that each and every TV/connection needs to be "synced" perfectly or you will have issues such as a freezing picture, losing sync, losing phone yadda yadaa.

This explains why some people love Uverse and have no issues and others... well it's a nightmare. In my case they never could get it fixed (I often had 4 TV's going at the same time as well as internet/phone... IE heavy user) and it only took one out of sync issue to bring the entire system crashing down.

Now of course re-booting the system fixed it and I did this 1-2 times a month but when the issue grew to 1-2 times a week... well that's when I dumped Uverse TV but kept Uverse Internet/Phone. Everything is now stable and working great so in my mind it was my heavy use of TV that caused the instability.

Uverse is "almost" ready for prime time. Although I would have left Uverse anyway (all my TV's are now HD and I would not have accepted only limited streams of HD) I can understand how light-mid users have no issues.

The real problem with Uverse is that they are attempting to sell the service to everyone and if they were just a bit more discrimitory then many of these issues would not be there.

Uverse cannot compete with the big boys (Cable/Dish) for heavy users because it was never designed to. Most people, however, are not heavy users and will be very happy with Uverse. If you have multiple HD TV's and actually want to use them all at the same time (or record) well then Uverse is just not right for you.... you'll be hard pressed to find a Uverse salesman to tell you this

Could they have fixed my issues eventually? Perhaps but when they stopped making appointments and I caught their reps in bold faced lies... well then I tossed in the towell.

So is Uverse half-empty or half-full? Well it depends on what your needs are and what you are willing to compromise in order to save a few bucks each month.

[nygiants3360]

jrb531 - I totally agree. My family is a moderate TV-watching family, and we don't have IP phone. We have 4 TVs, which are, not always, but sometimes, on at the same time. Recently, we had a big issue with the broadband just stopping. Everything was dead - internet, TV, and phone, despite not having IP phone. Not sure what the issue was, but there was a problem with the service. After a day, AT&T came and repaired it. The two AT&T repairs people I've seen within the last year were very helpful and got the problem diagnosed immediately, and the last one even suggested we put our router on top of the shelf it was on instead of lower down, that way we'd get better signal upstairs. It was something we'd never actually thought of doing, and it was great. Do my TVs get fuzzy or freeze from time to time? Yes... it's called bad weather. Personally, I have a great experience with my AT&T services, but that's not to say that heavier users may experience problems; I could completely relate. The only reason I don't so much is because I'm not on it 24/7.

Whoever wrote this article is one of many people who have written ones like this before, and they're all just doing one thing: venting. It might not be for you, but that's ok. It doesn't mean everybody else is going to hate it.

[jrb531]

Well I posted to try and be fair to AT&T. I think distributing video by means of the internet (what Uverse does) can work but as always the problem is the weakest link which is AT&T decision to used old copper phone lines for the last mile. In the beginning this "savings" was passed on to us and most of us were ok with the compromises that limited HD and/or too much compression as well as really rotten VOD (sorry it is rotten) - I'm all for compromises if it saves up money.

But a funny thing happened to AT&T.... the Iphone. The Iphone grew so popular and it became AT&T cash cow that near all money is now being funneled into upgrading their cell phone business. This leaves us in the background to fight for the table scrapes. This does not get us more HD, this does not get us VOD HD, this does not remove the old copper wire that is causing all the issues.

Yes its a business but as AT&T has slowly raised the price of Uverse, it's still cheaper than cable or dish but to me (and I suspect many others) it's not "cheap enough" to justify the compromises we are being asked to make.

As I said in my prior post... if you are a light to medium user then perhaps you will have no problems with Uverse. Heck I still have Uverse for Phone/Internet and they are quite good and stable for me now that I've dropped my TV service. I suspect that had I only had 2 TV's in the house or limited HD that I might still have Uverse TV but alas I have 5 TV's - all are now HD as I just replaced my last SD set.

You know it's a bit ironic that Iphone Users might soon be getting better TV via their cell phones and the massive cell upgrades that AT&T is doing for that part of their service.

[SomeJoe7777 ACE - Geek]

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jrb531 wrote:

Well I posted to try and be fair to AT&T. I think distributing video by means of the internet (what Uverse does) can work but as always the problem is the weakest link which is AT&T decision to used old copper phone lines for the last mile.

---

Get your facts straight, jrb.  U-Verse's video distribution DOES NOT travel over the Internet and never has.

And we've hashed through your copper arguments 50 thousand times before and your position is just as unsupportable now as it was then.

[jrb531]

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SomeJoe7777 wrote:

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jrb531 wrote:

Well I posted to try and be fair to AT&T. I think distributing video by means of the internet (what Uverse does) can work but as always the problem is the weakest link which is AT&T decision to used old copper phone lines for the last mile.

---

Get your facts straight, jrb.  U-Verse's video distribution DOES NOT travel over the Internet and never has.

And we've hashed through your copper arguments 50 thousand times before and your position is just as unsupportable now as it was then.

---

So Uverse does not use internet protocals to distribute video?

So the bandwidth limitation that Uverse has has nothing to do with the existing copper wire Uverse uses?

http://www.uverseusers.com/index.php?option=com_openwiki&Itemid=36&id=faq#what_is_at_t_u-verse

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What is AT&T U-verse?

AT&T U-verse is a 100 percent Internet Protocol-based television (IPTV) service that promises to integrate television, internet, and phone services. Through Project Lightspeed AT&T (originally SBC) is adding about 40,000 miles of fiber to its network. Using fiber-to-the-node (FTTN) and fiber-to-the-premises (FTTP) technologies, AT&T is bringing fiber closer to customers’ homes so that there is enough bandwidth to power U-verse.

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[schs1977]

I got ATT U-verse in December 2009.  They missed the installation appointment and lied saying the "left me a message" that the appointment was not going to be kept.  It seems the Dispatcher, did not schedule a tech to come to my house.  I've had 2 CSR Managers state they have had a lot of problems with the Dispatchers.  This is an internal ATT problem that customers should not have to deal with it.   Also, I had the tech come back 3 times for picture freezing problems.

As of today, all of the problems seem to be taken care of.  I believe had I not filed a complaint with the Better Business Bureau AND the NC State Attorney General's office, the problem would not have been addressed.

My advice to current or new ATT U-Verse customers, call and re-confirm your "confirmed" appointment. Ask the CSR to confirm that the Dispatcher has notified the CSR of your appointment.

[SomeJoe7777 ACE - Geek]

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jrb531 wrote: So Uverse does not use internet protocals to distribute video?

So the bandwidth limitation that Uverse has has nothing to do with the existing copper wire Uverse uses?

---

"Internet Protocols" is not what you said, and not what I said.  You said "distributing video by means of the Internet" which is not correct.

Yes, IP protocols are used, but the network is private.  It is not the public Internet.

This perceived bandwidth limitation that you keep referring to is a problem for you.  Not for everyone else.  It's a problem for you because you require more simultaneous channels than can be delivered.  Yet, at the same time, with other options (like satellite or cable) available that could meet your needs, you insist on staying unhappily with U-Verse and complaining about it here.

Other people, like myself, do not run into any bandwidth limitation with U-Verse.  It suffices for all my TV programming.  So this continued argument regarding the copper wiring is completely non-sequitur, since the assumption that there is a bandwidth limitation is a subjective opinion in the first place.

We could just as easily argue that DirecTV has a "bandwidth limitation" because the DVR will only record 2 shows at a time.  Or that cable has a "bandwidth limitation" because they don't carry as many HD channels as other serivces.

When I read your posts, what I usually do is replace the phrase "bandwidth limitation" with "doesn't do what I want", then your posts generally make some sense.

[jrb531]

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SomeJoe7777 wrote:

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jrb531 wrote:So Uverse does not use internet protocals to distribute video?

So the bandwidth limitation that Uverse has has nothing to do with the existing copper wire Uverse uses?

---

"Internet Protocols" is not what you said, and not what I said.  You said "distributing video by means of the Internet" which is not correct.

Yes, IP protocols are used, but the network is private.  It is not the public Internet.

This perceived bandwidth limitation that you keep referring to is a problem for you.  Not for everyone else.  It's a problem for you because you require more simultaneous channels than can be delivered.  Yet, at the same time, with other options (like satellite or cable) available that could meet your needs, you insist on staying unhappily with U-Verse and complaining about it here.

Other people, like myself, do not run into any bandwidth limitation with U-Verse.  It suffices for all my TV programming.  So this continued argument regarding the copper wiring is completely non-sequitur, since the assumption that there is a bandwidth limitation is a subjective opinion in the first place.

We could just as easily argue that DirecTV has a "bandwidth limitation" because the DVR will only record 2 shows at a time.  Or that cable has a "bandwidth limitation" because they don't carry as many HD channels as other serivces.

When I read your posts, what I usually do is replace the phrase "bandwidth limitation" with "doesn't do what I want", then your posts generally make some sense.

---

Ok I'll grant you that I did say "use" the internet when I meant uses IP to distribute.

Having said this... this bandwidth limitation DOES affect people?

Do you want to explain why people too far away cannot get 3 streams of HD?

Come on be honest... is it not true that this is because Uverse cannot deliver enough bandwidth at a certain distance to deliver even 2 streams of HD to everyone in their service area?

Yes I know fulll well "why" they cannot... it's a technical limitation of being too far from the VRAD (fiber) and using that old copper wire to deliver (and same AT&T money) the channels from the Fiber VRAD to our homes.

Sure "some" people are happy with 1, 2 or even 3 streams of HD for viewing and recording but not everyone is happy with this limitation and this SERIOUS limitation is due to the lack of bandwidth or data capacity before you start to nit-pick my words.

So you get 2-3 stream of HD with your Uverse and are happy with it.... great! Can "every" Uverse customer get 2-3 streams of HD?

Be honest now... Would you be happy with only 1 stream of HD if that's all you can get?

So PLEASE stop trying to defend AT&T and their poor business choices. Sure with Dish I can only record 2 channels of HD per box (3 if you count OTA) and sure I cannot share those recording with the entitre house (a very nice feature that Uverse does have) but I'll tell you what...

I "can" record or watch 4 streams of HD on 4 TV's and if I wanted more I could add more boxes. I'd LOVE to return to Uverse if they did not have this HD limitation that "IS" due to their issue with bandwidth.

[SomeJoe7777 ACE - Geek]

You still don't get it, jrb.

I'm not defending anything.  I'm pointing out that your thought process is non-sequitur.

To you, some type of "limitation" in AT&T's service is somehow more egregious than a limitation is someone else's service, and that's patently BS.

You keep calling it a "SERIOUS limitation".  That's your opinion.  To someone else, the fact that a VOD program has to download if you have Dish is a "SERIOUS limitation".  To the next guy, the fact that cable service doesn't have THDVR is a "SERIOUS limitation".

The copper and the technology doesn't have anything to do with this argument.  Your disdain for one particular provider with this one specific limitation doesn't make any sense.  Where is your disdain for the other providers and their "SERIOUS limitations".

No one can take you seriously when you constantly demonstrate this biased fixation.

[skeeterintexas]

Joe, new quote for you:

"People"? I ain't "people." - Lena Lamont   "Singing in the Rain"

[oufanindallas]

The bandwidth issues you so loudly claim are not due to copper.  More and more companies are learning that copper can be just as fast as fiber and it's a whole lot cheaper.  I just read this article on DSL Reports that companies are starting to get 400Mbps, 800Mbps and even 1Gbps on COPPER.

MOCA 2.0

[jrb531]

Why is it so hard to answer a simple question...

Can "everyone" get 3 streams of HD right now?????

The answer, of course, is no!

Next question...

Why?

Now stop doing AT&T self promotion work here. We all know that the reason people cannot all get 3 streams of HD is due to the FACT that AT&T uses old copper phone line from the VRAD (fiber) to our homes and this copper does not have the same bandwidth as other distribution methods.

So how can anyone say that this is not limiting?

You also did not answer how you would like Uverse if you were one of the people stuck with 1 stream of HD.

This IS a serious limitation because in this new age of HD, telling cutomers that they cannot watch HD because AT&T went cheap and did not want to run fiber to our homes, we often cannot watch what we want because the old copper phone line that Uverse uses cannot carry enough bandwidth to support many streams of HD at the same time.

Whatever new technology AT&T may or may not use in the future does nothing to help people now.

I mean come on now.... do you really want to go on record as saying that 1 or 2 streams of HD for a "large" number of Uverse customers is not a serious limitation. I'm recording a show in HD and I either cannot watch anything in HD or all my sets in the home are limited to 1 channel (depending if you get 1 or 2 streams of HD) so everyone can flip a coin to see who watches HD.

This is not a problem or serious?

[jrb531]

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oufanindallas wrote:

The bandwidth issues you so loudly claim are not due to copper.  More and more companies are learning that copper can be just as fast as fiber and it's a whole lot cheaper.  I just read this article on DSL Reports that companies are starting to get 400Mbps, 800Mbps and even 1Gbps on COPPER.

MOCA 2.0

---

When "everyone" can get at least 3 streams of HD (this is still limiting for many houses with multiple TV's) then you can comback and tell potential customers that copper is fine. Until that time we have to live with what we have right now... now what may or may not come down the pipe in the future.

Is using old copper phone lines cheaper? Sure but I'd suggest to take a look at some of the other pay tv companies and see how much cheaper Uverse is NOW vs them. It's cheaper but not by much and if people want to save $20ish per month by giving up things, this "may" be worth it to them... if $20 a month means that there are constant fights in the home about who gets to watch HD and who cannot then perhaps 66 cents a day is worth it

P.S. Uverse "used" to be alot cheaper vs Cable and Dish but price creep has nulified much of that former savings. For the record... when I switched back to Dish I'm saving money (until promotion runs out) and after the promotion I'll be paying only $15 more per month vs Uverse for 2 HD DVR's and 4 HD TV's at level 3 service.

P.P.S. Copper is not the problem here... cable uses a much thicker form of copper that has a TON more bandwidth vs phone line. It's the VERY small diameter of copper phone line that's the issue. If Uverse was to use cable instead of phone line (they are both 2 conductor) then they would not be having the problem with signal loss and errors that increase with longer runs.

[jrb531]

Per:

http://www.thefoa.org/tech/fo-or-cu.htm

	Distance	Bandwidth	Voice Channels
Copper	2.5 km	1.5 Mb/s	24
Fiber	200 KM	2.5+ Gb/s	32,000 +

What about the coax cable used for CATV? Well, it has lots of bandwidth (100 MHz to 1000 MHz depending on how old the installation is), but it even cheaper than telephone wire to install. CATV systems are using this coax for everything, (television signals, Internet connections, and even telephones)

[oufanindallas]

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jrb531 wrote:

P.P.S. Copper is not the problem here... cable uses a much thicker form of copper that has a TON more bandwidth vs phone line. It's the VERY small diameter of copper phone line that's the issue. If Uverse was to use cable instead of phone line (they are both 2 conductor) then they would not be having the problem with signal loss and errors that increase with longer runs.

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But they are still running COPPER to the house and NOT FIBER. So copper is not the limitation.

[sharksfansd]

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Alex740il wrote:

Service is horrible, technicians are incompetent, customer service is horrible.... DO NOT GET IT! !!

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fail.

\ thread

[jrb531]

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oufanindallas wrote:

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jrb531 wrote:

P.P.S. Copper is not the problem here... cable uses a much thicker form of copper that has a TON more bandwidth vs phone line. It's the VERY small diameter of copper phone line that's the issue. If Uverse was to use cable instead of phone line (they are both 2 conductor) then they would not be having the problem with signal loss and errors that increase with longer runs.

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But they are still running COPPER to the house and NOT FIBER. So copper is not the limitation.

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????????

????????

The copper wire they are using to our homes only allows x amount of bandwidth to travel at the same time. Because of THIS limitation (not the fiber VRAD) Uverse can only deliver 1, 2, or 3 streams of HD to your home depending on line quality and distance.

Now AT&T expeces EVERYONE to pay the same monthly fee (depending on the channels you subscribe to of course) yet they want us to accept lesser service....

1. if we happen to live too far from the VRAD

or

2. If AT&T's own local lines are of poor quality

I fail to see how either case above is OUR fault or if their anything WE can do and it has everything to do with using narrow old copper from the VRAD to our homes.

[RCSMG ACE - Master]

JRB if you are exactly right with your assesment with ATT, what difference does it make?  I have read some of the post between you and other forum subs and I have been wondering how those posts change anything.  You have a perception about ATT and thats fine.  Others have their perceptions about ATT and thats fine.  Three facts still stand out.

1.  Some people get 3 hd streams and some don't.

2.  Some are very happy with Uverse and some aren't

3.  If we choose to, we all have to wait for Uverse to get the apps and features we want.

Other than that, what is the point? 

This is not an attack on you, your statements, or anything else.  I would really like to know.

[sistasuziq]

Ya know; I've dealt with calling sales and uverse tech support plus (4times) I'd say at least 15 times since my installation in April, 2010, and I can say this: I am told by sales that  I do NOT pay the same as everyone else; regardless of my channels subscribed to.  I make sure I get credits for not having HD package - I only have 2 of the 5 wires connected to the back of my gateway for the phone on a belkin cat5e horizontal cable that is split for phone lines 1 and 2 and then into the phone line. As for local: I have a another cat5e 350mhz going into line 4.  Then the yellow ethernet cat5 is plugged into line 2. Then I have a big black cable line which came from outside that was hooked up to DTV satellite, well that is now plugged into back of gateway where it says cable line.

I have no idea what everone else pays; but I do not have HD service because we don't have an HD TV - as to why only 2 out of the 5 lines are hooked up on my gateway, I have not been told.  They sent someone out here and he touched the wires not connected and said "they're safe, see? I can touch them."  Wow, I felt so much safer, and really understood what the reasoning was behind that call.  gimme a break guys. 

My point is: My standard channels come in fine.  Phone sucks, but it is up to me to call tech support, as it is up to ALL customers to call and tell ATT their problems.  long process.  I've seen the ATT truck on my street and surrounding streets 5 out of 7 days this past week.  I asked if they were working on my house; he said no; but to call if I had problem - Uverse was #1 priority.  It's just time consuming and detailed and I can't stay on phone that long to deal with sales and b.s. to get through to higher tech people; especially when I am paying for support plus.

You have to call and talk to these people if you want results AND you have to pay for what you want. (seems to be the case).  ie connect tech coming to house, proper installation, sales credits, etc. 

The other thing I forgot to mention is that installation told me that more Uverse boxes, maybe routers, the main - well I forgot now, lol...but we need to request more of the Big things on the poles to connect to.  yeah ya'll know what I'm talking about.

[WIngnut_1]

I wished I had actually checked out some of the posts on this forum before I ordered the U-Verse service. MIne is terrible at the slightest hint of inclimate weather. Either the picture pixelates and audio stutters or it goes out entirely (TV + Internet, no phone). Several techs have been out and one actually blamed the problem with the equiment (lines etc.) being outside and it was nature. I told him that wasn't excuse and how else were they to get the signal to my house if they didn't run it outside. The infrastucture should be able to withstand the elements. Tomorrow they have one last shot before my satellite order goes in. At least when it does go out (rarely), it's not out for long.

I think AT&T is trying to put too much through the cabling they have installed.

[oufanindallas]

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WIngnut wrote:

I wished I had actually checked out some of the posts on this forum before I ordered the U-Verse service. MIne is terrible at the slightest hint of inclimate weather. Either the picture pixelates and audio stutters or it goes out entirely (TV + Internet, no phone). Several techs have been out and one actually blamed the problem with the equiment (lines etc.) being outside and it was nature. I told him that wasn't excuse and how else were they to get the signal to my house if they didn't run it outside. The infrastucture should be able to withstand the elements. Tomorrow they have one last shot before my satellite order goes in. At least when it does go out (rarely), it's not out for long.

I think AT&T is trying to put too much through the cabling they have installed.

---

I haven't had any issues with any of the Texas thunderstorms we get here, nor the blizzards we had this winter.  I've had both DTV and Dish and when it rained, forget about it.  I was lucky my last apartment gave us free basic cable with our rent or I would have been SOL during a rain.  Before you switch to a satellite provider, consider  your weather issues.  If you get quite a bit of rain and/or heavy rain storms, move to cable before you go to satellite.

[wendigo]

Moved for better exposure.

[terriann_1]

• Well DTV Is The Only Good Thing And You've Been Luck I Didn't Hear You Mention One Thing About Your Bill

  And Most Of The Tec I Have Gotten You Could Barely Understand So Count Your Blessings:

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  oufanindallas wrote:
  

  I've had U-Verse since Oct. 09 and I've had great service, the technicians have been great the two times I had to call them for minor issues and I've never had a problem with customer service.  The same can not be said for the DTV service I had before switching. 

  ---

[terriann_1]

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Alex740il wrote:

Service is horrible, technicians are incompetent, customer service is horrible.... DO NOT GET IT! !!

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Alex740il wrote:

Service is horrible, technicians are incompetent, customer service is horrible.... DO NOT GET IT! !!

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YES YES YES You Are o Right 150%

[terriann_1]

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Alex740il wrote:

Service is horrible, technicians are incompetent, customer service is horrible.... DO NOT GET IT! !!

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Alex740il wrote:

Service is horrible, technicians are incompetent, customer service is horrible.... DO NOT GET IT! !!

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YES YES YES You Are So Right

[oufanindallas]

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terriann wrote:

• Well DTV Is The Only Good Thing And You've Been Luck I Didn't Hear You Mention One Thing About Your Bill

  And Most Of The Tec I Have Gotten You Could Barely Understand So Count Your Blessings:

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  oufanindallas wrote:
  

  I've had U-Verse since Oct. 09 and I've had great service, the technicians have been great the two times I had to call them for minor issues and I've never had a problem with customer service.  The same can not be said for the DTV service I had before switching. 

  ---

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I had the DTV everything package as I do with UVerse on the U450,  I have the 18Mb internet and unlimited voice package.  I'm saving quite a bit of money on my bill with UVerse since I don't have to worry about having a separate provider for my internet and phone service. 

As for the techs that have came to my house, both the outside and inside techs for my initial install were both clean cut, very professional and cleaned up their small mess before they left.  My cable box is in the closet and the tech who finished wiring the fiber made a small hole in the wall to the dining room when he had to screw in the box and he even patched the hole and painted over it when he was done, then they vacuumed the floor to make sure that there was no dust left from their install.

The second tech that came out to replace my DVR was also very professional.  Both made sure they put on the blue booties over their shoes before entering and made sure that everything worked perfectly before leaving.