Two U-Voice lines [ Edited ]

[bswan4]

HI, I wonder if two years after the last post, there's any further information on how to address the problem of establishing separate voicemails for a two line account? 

When as suggested here, I use the "set up wizard," the "directed voicemail box" option appears but is greyed out.  This leaves only the already in-place "generic voicemail box" option available.  Googling this issue and chatting with AT&T support provided no further answers.

thanks,

Bob

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cheer wrote:

Again, did you follow the process from earlier in the thread?  Here it is again, and this absolutely worked for me:

"I figured out how to get 2 separate greetings and 2 separate voicemail boxes working.   First, you use the Set-up Wizard for the voicemail to create a "Directed" voicemail box.  You need to set up a sub account as well to assign the second line to.  Once you have the web stuff completed and go to the voicemail to set it up, you essentially record a greeting for each line as you like and TURN OFF the "Company Greeting" feature.  I sorted this all out and it works like I want it with a greeting for my home phone with its voicemail box and then my home office greeting with its own box.  "

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