UVerse phone not working

[sheilatn_1]

Hopefully when your VOIP phone doesn't work it won't be on the weekend.  I have spent many hours on my ATT IPhone and online trying to get some "satisfaction:."  Forget that.  Everyone who might have been able to help must have left at noon for a "long weekend,"   I just had this installed ten days ago .  I have had to carry a heavy laptop down to the basement several times and squat to try to decipher whether green lights are blinking or solid and have had "session terminated" for no reason three times.  I also had my phone conversations terminated several times for no reason.  Ma Bell definitely is no longer alive. When I try to phone from my home phone to my cell phone all I get is "please wait" on the screen of my home phone and then the phone cuts off.  I'm 70 years old and at this point feeling every bit of it.  Any suggestions on how I should approach this tomorrow (or should I just wait until Monday) would be appreciated.

[spd2demun ACE - Expert]

I don't have that VoIP, but hopefully someone here who does can help.

Try calling the number at the end of my signature, it will get you to a person, avoid all the phone prompts, 24/7.

[RCSMG ACE - Expert]

First I will say try doing a hard reset of your rg if you haven't already.  You can do that by unplugging the power cable from the rg for 30 seconds and reconnecting it.  After all of thelights come on and are green check to see if you have a dial tone.  I have the Voip service and it works fine.  If you have done all of that with no signn of help contact David at the link below and give him all of your information.  This is ridiculous.   Also, if you don't have this number try calling ts at 800.983-2811

http://utalk.att.com/utalk/board/message?board.id=calling&message.id=344#M344

[scomella]

You could try one thing to rule out the possibility that some part of your in-house phone wiring was inadvertently damaged during the installation.  Remove the phone connection from the back of your RG and directly plug in a known good phone into the phone port on the RG.  If the problem persists, the problem is more than likely AT&T equipment / wiring related.  If the problem goes away, then the problem is more than likely in-house wiring related.  If the problem does go away, you can test all your phones by connecting them one at a time directly to the RG and determine if you have a bad phone as well.  But hopefully by now your problem has already been resolved since your post was from last week.

Good luck,

Steve