01-22-2010 09:00:39 PM
01-23-2010 01:14:54 AM
I don't have that VoIP, but hopefully someone here who does can help.
Try calling the number at the end of my signature, it will get you to a person, avoid all the phone prompts, 24/7.
01-23-2010 12:42:33 PM
First I will say try doing a hard reset of your rg if you haven't already. You can do that by unplugging the power cable from the rg for 30 seconds and reconnecting it. After all of thelights come on and are green check to see if you have a dial tone. I have the Voip service and it works fine. If you have done all of that with no signn of help contact David at the link below and give him all of your information. This is ridiculous. Also, if you don't have this number try calling ts at 800.983-2811
01-27-2010 12:02:26 PM
You could try one thing to rule out the possibility that some part of your in-house phone wiring was inadvertently damaged during the installation. Remove the phone connection from the back of your RG and directly plug in a known good phone into the phone port on the RG. If the problem persists, the problem is more than likely AT&T equipment / wiring related. If the problem goes away, then the problem is more than likely in-house wiring related. If the problem does go away, you can test all your phones by connecting them one at a time directly to the RG and determine if you have a bad phone as well. But hopefully by now your problem has already been resolved since your post was from last week.