06-30-2012 11:30:27 AM - edited 06-30-2012 11:31:40 AM
Hi All - recently switched from Charter to Uverse, but I knew I would take a hit in the overall internet speeds. However, I am seeing awful latency 300ms+ on the connection, is it possible I have bridge taps? Also 1HD stream on will impact my 18MBps connection, so not sure what I can do about that. Any insight or advice would be appreciated! (Also want to note from the NID outside, coax is used in my house to get the gateway).
06-30-2012 05:18:00 PM
It looks like there may be a bridge tap on your line. A bridge tap is an extra length of wire attached to your pair that doesn't terminate anywhere. It is usually left over from a previous customer that used your pair. Bridge taps cause problems with xDSL services.
You should call technical support, have them send a premises tech to your house to check the line. He should open a helper ticket with the Installation and Maintenance group (I&M), which are the linesmen, to come find and remove the bridge tap.
07-02-2012 06:57:04 AM - edited 07-02-2012 07:07:02 AM
I am having trouble getting the ticket setup, this person UID - tv654j said there might be a 99 dollar fee for any inside wiring issues, but since the coax line that was used as a home run was installed new by Charter less than 6 months ago I'd imagine you are correct with a bridge tap. Is there anything I should say to the prem tech since I will have to take off work to be at home for this to make it easier? I do want my internet to be usable again.
Additionally he said he didn't see any issues from his automated line check, I'd assume since I'm seeing those awful numbers from Uverse realtime that it is something on the lines.
07-02-2012 07:17:25 AM
If he does not find a bridge tap, then you may just be too far for service with a single line. They might want to change you over to an iNID, but it will take some convincing on your part if that's the issue.
07-02-2012 07:39:32 AM
Forgive my ignorance what is an iNID? I am still under my 30 days so if I am going to have these kind of issues I may want out before the contract locks. I'm pretty sure I am not that far as my other neighbors who got U-verse (on a parallel street) had much better results for the longest time and I can walk to the VRAD / cabinets from my house no problem.
07-02-2012 01:22:07 PM
The iNID is capable of pair-bonding (using two lines) which increases the max rate. It is typically used to serve customers at longer distances from the VRAD.
07-02-2012 01:41:00 PM
Would a bridge tap make it look that I'm farther away than I really am? I'd like to make sure I know what I am talking about tomorrow if I do suggest the iNID.
07-02-2012 01:55:50 PM
Distance from the VRAD is generally not in a straight line, because the cable bundle that serves your neighborhood can wrap around and go several different directions before it gets to your house.
07-04-2012 08:57:56 AM
If you look at the number it is recommended to 19mg profile the down is at capacity and the upload is too low should be at least 2040 this would also be affected by the coax hr.
07-05-2012 07:21:03 AM
07-06-2012 03:36:00 PM