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Visitor

Posts: 4

Registered: ‎11-17-2010

Uverse Skips pizelates and then I lose internet connection

‎08-04-2012 09:17:58 PM

Ok, So before I start with the pictures let me start by saying ive loved my uverse and up until recently I have been having massive issues. I have twisted pair to CAT 6 at the nid coming in and terminating at the RJ-11 Keystone that plugs into the 2Wire 3800HGV-B gateway via the provided green cable. From there ALL uverse boxes tie in Via CAT6 wireing all wiring has checked out and has not been a issue. EXCEPT two boxes which are of the wireless variety. As for the internet devices I have a Cisco 7200 wireless N router running in AP mode for the network. Running Cat 6 back to the primary box. From there I have two 8 port Netgear Prosafe Gigabit switches running misc items throughout the house( these replaced a 16 port Prosafe 10/100 switch)these run PC's , Printers, etc. everything in my house is ran with Cat6 and avoids all interference devices (suspended in attic away from all power wiring) I started getting errors after I got back from vacation before I had some slight issues with not being able to watch recorded content on any receiver besides the main DVR box. I have attached the pictures of UV realtime. Please help this is driving me mad

ACE - Wizard

Posts: 3,543

Topics: 11

Kudos: 298

Solutions: 153

Registered: ‎03-11-2010

Re: Uverse Skips pizelates and then I lose internet connection

‎08-05-2012 04:22:46 AM

Travb1999 - Could be the 3800 RG is failing. Call in. They can test & send you another one. That is how it worked for me.

The odd thing was, when I changed the RG out it was worse. The next day it was perfect. THe error counter has been collecting for 67 days.

Award for Community Excellence (A.C.E.) achiever for 2012*

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