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Visitor

Posts: 1

Registered: ‎08-06-2012

Very Slow Internet Speeds

[ Edited ]

‎08-06-2012 09:36:04 PM - edited ‎08-06-2012 09:46:12 PM

Hi,

We recently set up u-verse however we are recieving extreamly slow internet speeds.

We are recieving the same slow speed for both wireless and wired connections. This isn't a problem with the computers

EDIT: Please note, don't take that as reflective of actual internet speeds. The download speed is about 50kb/s

Community Support

Posts: 25

Registered: ‎07-13-2012

Re: Very Slow Internet Speeds

‎08-07-2012 10:37:06 AM

laststandb wrote:

Hi,

We recently set up u-verse however we are recieving extreamly slow internet speeds.

We are recieving the same slow speed for both wireless and wired connections. This isn't a problem with the computers

EDIT: Please note, don't take that as reflective of actual internet speeds. The download speed is about 50kb/s

Sorry to hear about the slow speeds. Is the gateway or router connected into a surge protector? Without testing the line I can only assume what the problem could be. it sounds like the problem could be with the gateway/router or with your service line. If the router is connected into a wall outlet and you still get the same results try sending a PM to Alex. He's a community manager on the page and he can get this over to the right group to test and help isolate this for you.

AT&T U-verse Specialist
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ACE - Wizard

Posts: 3,008

Topics: 111

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Registered: ‎11-16-2009

My Device: U-verse / VZW Droid

Re: Very Slow Internet Speeds

‎08-08-2012 02:37:47 PM

Can you tell us what brand and mnodel of RG/modem you have? That can often help us help you diagnose the issue.

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