WLAN connectivity issues

[englette]

Since first obtaining U-verse service, my wireless connection has been intermittent at best.  At least 10 times a day, the wireless connection to all of my computers drops out.  I currently have 5 computers, all of which have different wireless network adapters and run different operating systems.  I am using the 2Wire Residential Gateway that was installed by the U-verse tech.  When the gateway drops all WLAN connections, you have to physically restart the gateway to get it to work again.  Sometimes resetting the wireless adapter on the individual computer will work, but not always.  I have spent HOURS speaking with different techs from AT&T but they are doing everything in their power to not send out a live person to fix this problem.  They have switched channels on the router, ran line tests, changed my security settings, etc.  Nothing is working.  I have even gotten to the point of disconnecting and turning off all of my 2.4Ghz wireless telephones just to confirm that there was absolutely no interferance.  Does anyone have any suggesstions or has anyone else experienced this problem with a 2Wire gateway?

[stlouistwo]

I'd had the same issues.  And I feel your pain when it comes to tech support.  They finally had me shut down my Vista firewall and it seemed to be a little better, but still dropped out a lot.  Tech said he'd call back in 10 mins or so.  That was last Friday, still no word from him.  I finally decided to hardwire my RG and pc together, but now I can't get my Xbox 360 or laptop to connect.

The RG is in my garage and everything else is inside, obviously.  I'm guessing my next step is to have them come back out and move the RG indoors.  I'm at a loss here.

[PCPiranha]

All of the comptuers disconnect at once?  I doubt it's wireless interference...  Tell me when you connect hardwired to the rotem after one of these random drop offs do you get internet?  If you don't it has nothing to do with the wireless signal.

[JohnFoam]

I initially had a similar issue but found that it was because the wireless channel was on 'Auto' and the router was hopping channels to find the one with least interference. Using my wireless client I just looked at the wireless networks / channels in use around me and picked a channel on the router that was the least used - in my case Ch. 1.  Other than that I've been very happy with the stability of my wireless connection on this 2Wire RG and my previous 2Wire DSL router.  I can usually leave my laptop and VPN connection up for several days without getting dropped. 

I know you said you tried different wireless channels with support though, so that may not be your issue.  You might want to try channels 1, 6 and 11 each for awhile and see if any of them are more stable for you... 2.4ghz Cordless phone is possibility too as you mentioned, but probably only if it is right next to the RG or your computer w/ wireless card. I would also make sure your power level is set to 10 (the highest) on the RG.  The only other thing I've found is some wireless cards/clients don't seem to do well if you have SSID broadcast disabled...