WatchESPN App

[roscoecorgi]

I would like to request that the WatchESPN app be made available to U-Verse subscribers. When is this finally going to be resolved? I want to start watching this app on my iPad.

[kryptonite]

This is a peer-to-post forum, which means that most of us are regular customers. Unfortunately, no one here knows when any channel or feature will be added. However, the good news is that you can go to http://uversechannels.att.com or the U-Verse Facebook page and request it be added.

[roscoecorgi]

Thanks for the info! I will definitely request this on the FB page.

[grantlank]

I second that! Don't see why they allow us access to ESPN3.com, but not the Watch ESPN app. You can't even watch ESPN3.com feeds (which we already have access to on the computer) on that app. Ridiculous! 

[Dread Pirate Ro…]

Guys, looking at the topics, there is one for the expiration of the ESPN 3D contract. I would think that the app is being held up as a carrot so the new contract gets signed. Relax and wait, good things will come. It will do no good to post on FB.

DPR

[grantlank]

I hope they'll allow us access soon. I just assumed since we had access to espn3.com we'd naturally be able to use the app. Hopefully it will get sorted out soon. I posted on FB and sent in a channel request. Don't know if it did any good, but couldn't hurt. 

[CowboyKS]

AT&T - Please respond with a solution. 

Your broadband advertising does not jive with iPad Apps and usage. 

http://www.att.net/broadbandextras/_lnm=webdirectory.sortbycategories.att.broadbandextras

[oufanindallas]

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CowboyKS wrote:

AT&T - Please respond with a solution. 

Your broadband advertising does not jive with iPad Apps and usage. 

http://www.att.net/broadbandextras/_lnm=webdirectory.sortbycategories.att.broadbandextras

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No where on that page does it  mention anything about iPad.  Those are pages available online for those with AT&T internet service.

[texasguy37 ACE - Champion]

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CowboyKS wrote:

AT&T - Please respond with a solution. 

Your broadband advertising does not jive with iPad Apps and usage. 

http://www.att.net/broadbandextras/_lnm=webdirectory.sortbycategories.att.broadbandextras

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There is a huge difference between watching video on the internet and watching video using an iPad or iPhone app.

[CowboyKS]

How do you figure?Sure, block 3G streaming but wifi. I set the laptop on the coffee table and watchespn works. I set the iPad on the coffee table and watchespn is blocked.
Let's wait for ATT to respond.

[CowboyKS]

Exactly my point. I have uverse and they advertise watchespn but it's blocked on iPads.

[CowboyKS]

Oops. You are att. Your reply was a non answer. Why can't I use watchespn over wifi on my iPad? Please clarify. Thanks.

[CowboyKS]

Oops. You are ATT. You gave a non answer. I see blocking 3G streaming, but why do you block basic wifi streaming?
I have requested via your link.

[texasguy37 ACE - Champion]

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CowboyKS wrote:

Exactly my point. I have uverse and they advertise watchespn but it's blocked on iPads.

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Please provide the link where AT&T advertises access to the WatchESPN app.

By the way, the website for the WatchESPN app does not list U-verse as one of the providers that supports it.

[CowboyKS]

AT&T - Please respond with a solution. 
 
Here you go. Your broadband advertising does not jive with iPad Apps and usage. 
 
http://www.att.net/broadbandextras/_lnm=webdirectory.sortbycategories.att.broadbandextras
 

[texasguy37 ACE - Champion]

That link does not mention the WatchESPN app.  It mentions www.espn3.com which is not the same as the app.  

Access to the WatchESPN app is tied to your TV provider whereas access to www.espn3.com is tied to your internet service provider.

[oufanindallas]

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CowboyKS wrote:
AT&T - Please respond with a solution. 
 
Here you go. Your broadband advertising does not jive with iPad Apps and usage. 
 
http://www.att.net/broadbandextras/_lnm=webdirectory.sortbycategories.att.broadbandextras
 

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Obviously you don't know the difference between ESPN3.com and the Watch ESPN app.  ESPN3 is available to just about everyone that has access to ESPN via their provider.  WatchESPN is only available for Brighthouse, Time Warner Cable and Verizon FiOS.

[CowboyKS]

Espn3 has changed to watchespn.com.
Watchespn works great on my laptop over uverse broadband.
Very same link or iPad app is blocked on the iPad over same uverse broadband.

Please escalate. I have put in my request through the link you provided.

[texasguy37 ACE - Champion]

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CowboyKS wrote:

Espn3 has changed to watchespn.com.
Watchespn works great on my laptop over uverse broadband.
Very same link or iPad app is blocked on the iPad over same uverse broadband.

Please escalate. I have put in my request through the link you provided.

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Watchespn.com and espn3.com routes to the same website.  This website is not the same as the WatchESPN app.

U-verse does not give you access to the WatchESPN app.

[bailorg]

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CowboyKS wrote:
Espn3 has changed to watchespn.com.
Watchespn works great on my laptop over uverse broadband.
Very same link or iPad app is blocked on the iPad over same uverse broadband.

Please escalate. I have put in my request through the link you provided.

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Technically, I believe, ESPN 3 is now a part/subset of Watch ESPN.  Most providers have access to ESPN 3 content, but not broader Watch ESPN content.  Unfortunately, full Watch ESPN is required to watch even just ESPN 3 content on mobile devices such as the iPad.  

[oufanindallas]

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CowboyKS wrote:
Espn3 has changed to watchespn.com.
Watchespn works great on my laptop over uverse broadband.
Very same link or iPad app is blocked on the iPad over same uverse broadband.

Please escalate. I have put in my request through the link you provided.

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Since we are all customers just like you, there is nothing we can do to escalate.  You are still mistaking ESPN3 / WatchESPN for the ESPN app on the iPad.  You CANNOT watch ESPN using your iPad unless you have one of the three providers listed above.  ESPN3/WatchESPN will work on your PC, but not the iPad since it uses Flash. That's the reason for the app, to allow users to the ability to watch ESPN on their iPad.

[WERUreo]

Where would one go to request that U-verse subscribers gain access to the WatchESPN app?

[givemeglenn]

I actually spoke to someone at the U-verse Corporate HQ because of an interesting "issue" I thought they needed to be aware of. I tried to contact U-verse customer service about the issue because if I have a laptop and I'm remote, I can log onto ESPN3's main site, using something they call "WatchESPN" by putting in my normal U-verse login info. When I contacted Customer Service to tell them the app didin't show U-verse as an authorized ISP/carrier, I was told to sign in as a temporary Verizon user and how to do it. Now having a law degree, this was a major concern to me, so I reached out to AT&T's Corporate HQ, to find out if this was something THEY might be comfortable with, and I was immediately transferred to a senior Executive's office at U-verse so I could explain what had happened when I requested that I gain access to the app. I then asked her to escalate the negotiation with ESPN to gain authorization. This took place over FOUR (4) months ago, so I'm not encouraged this is much of a priority to them. At this point, I'm not sure if an all out attack on Facebook and Twitter by us, their customers, letting the world know of our dissatisfaction, and how their competitors have the application in place and that future customers who like sports and use iPads and iPhones really should take that into consideration before singing up with U-verse. I'm confident U-verse's marketing staff monitor's Facebook and Twitter, and if they start to see this negative information start to roll out, and how we're actually beginning to tell people how it can be used as a competitive advantage by Verizon and others, it might be enough to get them off their hands and do the right thing.

[texasguy37 ACE - Champion]

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givemeglenn wrote:

I actually spoke to someone at the U-verse Corporate HQ because of an interesting "issue" I thought they needed to be aware of. I tried to contact U-verse customer service about the issue because if I have a laptop and I'm remote, I can log onto ESPN3's main site, using something they call "WatchESPN" by putting in my normal U-verse login info. When I contacted Customer Service to tell them the app didin't show U-verse as an authorized ISP/carrier, I was told to sign in as a temporary Verizon user and how to do it. Now having a law degree, this was a major concern to me, so I reached out to AT&T's Corporate HQ, to find out if this was something THEY might be comfortable with, and I was immediately transferred to a senior Executive's office at U-verse so I could explain what had happened when I requested that I gain access to the app. I then asked her to escalate the negotiation with ESPN to gain authorization. This took place over FOUR (4) months ago, so I'm not encouraged this is much of a priority to them. At this point, I'm not sure if an all out attack on Facebook and Twitter by us, their customers, letting the world know of our dissatisfaction, and how their competitors have the application in place and that future customers who like sports and use iPads and iPhones really should take that into consideration before singing up with U-verse. I'm confident U-verse's marketing staff monitor's Facebook and Twitter, and if they start to see this negative information start to roll out, and how we're actually beginning to tell people how it can be used as a competitive advantage by Verizon and others, it might be enough to get them off their hands and do the right thing.

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See the discussion in the thread below:

http://forums.att.com/t5/Features-and-How-To/WatchESPN-Comes-to-Comcast-s-Video-Customers/m-p/321033...

[givemeglenn]

U-verse offers remote access to WatchESPN if it's subscribers are away from home and log in with a PC or Android device by signing in with their U-verse sign-in info, and U-verse even says you offer the "WatchESPN" App for the iPad and iPhone (http://www.att.net/broadbandextras/_lnm=webdirectory.sortbycategories.att.broadbandextras), however, U-verse HASN'T negotiated with ESPN to allow U-verse subscribers to actually use the app like Verizon and Time Warner customers can. To make this matter even more frustrating, a customer using Verizon cable service, and can access the "WatchESPN" app on the iPad, can actually have AT&T as their Wireless carrier, so they can use AT&T's wireless network, or sit at McDonald's and hop on their free WiFi, to us the app, and AT&T U-verse customers CAN'T. When I called customer service to let them know my U-verse home PC's screen said I could access WatchESPN if I was away from home, and their is a specially designed "WatchESPN" app that didn't have U-verse on the list so I couldn't use it, I was told to temporarily sign on as a Verizon customer. Now that makes a lot of sense, huh? If I wanted to be a Verizon or Time Warner customer, I might as well change to another provider...

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[givemeglenn]

If you have iTunes and an iPad, the link, http://www.att.net/broadbandextras/_lnm=webdirectory.sortbycategories.att.broadbandextras), takes you to a screen which has a box showing ESPN3 on the U-verse site. Click on ESPN3 thumbnail, and it take you to a screen that says http://espn.go.com/watchespn/roadblock?watchsrc=true&device=ios&source=espn3. If you have the app, you can launch it, but can't use it because U-verse isn't an authorized carrier. If you don't have the app, the link directs you to the iTunes Store so you can download it, again, where if you launch it, it still won't be able to work, at least yet.

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