Web Remote Access

[michael.lee86]

I continually get errors when attempting to access the U-verse Web Remote Access page.  I try to go into the Guide and keep getting the message "We're Sorry Your settings could not be retrieved. Please sign in again." I sign in again and get the same message.  Is anyone else having the same issues as me?  Thanks!

[texasguy37 ACE - Champion]

No problems here with the WRA.  Are you using the primary log in on the U-verse account?

[michael.lee86]

No, I used my secondary account.

[texasguy37 ACE - Champion]

Web Remote Access (WRA) is only accessible with the primary account log in.  It does not work with sub accounts.

[sirrooke]

Same problem here. Just started today. Went through this ~2 yrs ago. tech support was convinced that it was somehow a problem with my system [although dozens of people were reporting the same issue, all begining on the same date!]

It was eventually resolved after a few days. Hope it doesn't take so long this time!

[sirrooke]

Everything appears back to normal today... yay!

[ralphmans]

I've had this problem for months now, even tier 3 support couldn't help. They used my username and password and got the same error messages. I created a sub account, same problem, same error messages. Very frustrating to say the least.

[ralphmans]

I just got off with tech support again. The only solution would result in all of my recordings being lost from the DVR. Somehow the DVR isn't communicating and that's all they can come up with. Bummer

[ralphmans]

I can access my DVR remotely but only through my iPad and iPhone. Why is that?

[aviewer ACE - Wizard]

Try this page - https://login.yahoo.com/config/login?.pd=c=39ikWsOp2e0.Iu21f.PS7MEM&.src=atv&.intl=us&.partner=sbc&....

[ralphmans]

I'm getting dizzy again, going from one error page to a login page back to the error page back to the login page back to.......

[mibrnsurg ACE - Geek]

Comes right up for me on this link: http://uversetv.att.yahoo.com/wra/uverse/ 

Chris

---

Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

[ralphmans]

Here's the page that I keep ending up at http://uversetv.att.yahoo.com/wra/uverse/no_settings It shows me as logged in with my AT&T account and all I see is that lovely family watching TV. I still don't understand why I can access my DVR with the U-verse app on my iPad and iPhone but not from any computer. Even going to the AT&T website with the iSwifter browser app on my iPad gets me into manage my DVR.

[aviewer ACE - Wizard]

ralphmans - Something is out of synch. Try this link -
http://att.my.yahoo.com/

Try the sign-on on the line that begins Categories. If you get signed in I will try to tell how to get to the DVR from there. See below -

The first page the sign-in is actually above the "categories" line. If you get signed in it moves to above the category line.

The objective is to get a U-verse block on that page. If you do not have one click on content. Look to the right for att/yahoo services - click that. You will get 6 of 27 possibilities. use right arrows on  page to go to end to find u-verse. Click to add u-verse.

Click + in square to open u-verse. Click my dvr Click view all at bottom. You are at scheduled shows & have choice of guide & Recorded shows.

[mibrnsurg ACE - Geek]

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ralphmans wrote:

Here's the page that I keep ending up at http://uversetv.att.yahoo.com/wra/uverse/no_settings It shows me as logged in with my AT&T account and all I see is that lovely family watching TV. I still don't understand why I can access my DVR with the U-verse app on my iPad and iPhone but not from any computer. Even going to the AT&T website with the iSwifter browser app on my iPad gets me into manage my DVR.

---

You do have Uverse High Speed internet, don't you?  If not, you don't have Web Remote access.

Chris

---

Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

[ralphmans]

aviewer,

I did what you suggested, same error message different page. I can go on "U-Verse online", see Watch Now  U-verse TV Guide  My U-verse Upgrade U-verse TV and everything works fine until I click Guide then the error message comes up.

Your settings could not be retrieved.

Your personal settings could not be retrieved. Please reload the application.

I can click and browse everything, Online  TV  Voice  My Account  but the Guide tab just gives me that error. Using the U-verse app on the iPhone and iPad lets me in without any problems. I've this problem on and off for a couple of years, first the main account didn't work but a sub account did, the guide was greyed out, same error message (your settings could not be retrieved at this time....) and I couldn't access it. Now neither accounts work, same errors for both. I don't want to do a rip and reinstall, especially when this might or might not fix the problem.

[aviewer ACE - Wizard]

ralphmans - On the TV call up ubar & get the bar at the bottom - arrow to settings & click.

Look at the text on the left to see if your ID is correct. Maybe it is the sub account. If it is not correct (main acct) you need to ask for it to be fixed.

Try pulling the plug on the DVR and leave it off for 30 seconds. This is supposed to fix a lot of DVR problems without erasing recordings.

Then call in again & ask them to reset the Yahoo side. Since it works with your iphone ipad & there is no problem signing in to your account it must be Yahoo.

[ralphmans]

I brought up the ubar and I get this....

Page Load Error

error: system failure 1001

sorry for the technical difficulties.

Try back later

All other aspects of that area work fine... weather and YP.com

I restarted the DVR also removed power for over 1 minute, same error message as above.

Went to att.my.yahoo, logged in and tried to access my DVR, "an error occured while retrieving your scheduled shows"

back to square 1

I contacted Yahoo a couple of weeks ago and their response.....

Since your request pertains to your att.net Internet Service, we ask that you contact the AT&T Customer Service center for further assistance. 

Last time I contacted AT&T tech support, here is what they told me...

Before we can escalate this over to our partners at Yahoo we have to exhaust all troubleshooting efforts on the AT&T side.

I'm sure the rip and rebuild is one of the "troubleshooting efforts".

[aviewer ACE - Wizard]

ralphmans - Looks like the only way to keep at it is to do the reboot that erases recordings. Any chance you could work the recorded list down to a point that would minimize the pain? Maybe you need anew DVR?

[ralphmans]

I still don't understand why I can get on my iPad, use the u-verse app, look at a program I'd like to record, push the 'record' button and the DVR immediately starts recording, yet I can't even see the DVR on a pc. When you do a web search for "your settings could not be retrieved at this time....", why do so many other people have the same problem? My problem can't be that out of the ordinary can it? What happens if I totally wipe out my DVR and I still can't access it remotely afterwards? I still believe that it's not my DVR considering I can access from a uverse app.

[aviewer ACE - Wizard]

ralphmans - I agree that it is probably not your DVR. I think the broken u-bar reinforces that. nut I am sure if the DVR is involved with U-bar.

I believe at&t has to fix your Yahoo interface. The reason I gently pushed to reboot the DVR was just to get by it.

Just in case the u-bar relies on the RG - Pull the plug on the RG & DVR & STBs, Replug RG & stabilize, same for DVR, then STBs.

Or, Can you disconnect or unplug the DVR and try the u-bar from an STB. If broken -

call at&t again with the broken u-bar complaint & see if they wil work with Yahoo to fix it. Say DVR is not being used - ubar should work without DVR. No need to reboot DVR.

[ralphmans]

I was on with AT&T tech support again last night. All of a sudden my modem rebooted all by itself therefore losing connection with tech support. Once modem started working, got a hold of tech support, he couldn't figure anything out. Went up to the next level where she didn't think the ubar has anything to do with my problem. She tried logging in with my password, couldn't do that. She 'tweaked' something on her end and then all of a sudden they had some sort of a power outage. Spent the next several minutes trying to log in, couldn't go past the main att.my.yahoo screen until AT&T rebooted. We gave up for the night, tried this morning after clearing all cookies, history, temp files etc. I was getting some sort of a SAML 2.0 login problem... https://login.yahoo.com/saml/2.0/att/saml_validate

I'll try the suggestions you just gave me later on today.

[ralphmans]

Nope, nothing changed. U-bar still doesn't come up, DVR on, standby or not plugged in at all. Rebotted the modem, DVR unplugged... nothing. Maybe it's time to contact Yahoo again and see if they'll attemp a fix. In the meantime I can use my iPad or iPhone to schedule my recordings.

[aviewer ACE - Wizard]

ralphmans - I think you need to work it from the at&t side - ginnpr was extremely persistant in chasing a u-bar problem. She reported success with tier 2 http://forums.att.com/t5/Features-and-How-To/U-BAR-HELP-PLEASE/m-p/3073377#M76273

Since you have a u-bar problem perhaps if you just address that you can avoid the reboot DVR step. Once that is fixed, if the DVR is still a problem, you will have to reboot.

I believe if you do not have the correct name in u-bar. Yahoo cannot communicate with you.

[ralphmans]

I was on the phone with level 1 and level 2 support for about an hour. As always, I was assured that I was communicating with the right person and that the problem would be taken care of. The u-bar works on all aspects EXCEPT the page that says "Powered by Yahoo", to look at my settings. I get a Page Load Error. Error 1001. After getting assurance from tier 2 support that the matter would be taken care of within 24 hours, I'm still waiting for a call updating me on the status of my problem, 3 days later. I looked at my ID near the bottom as instructed and it is the main account, checked u-bar several times, still not working neither is my WRA from any computer.

[mulderfoxx]

Sorry but that is a load of crap. How come I can access my DVR via smart phone but not a website without Uverse Internet? If that is a limitation it is really stupid. I pay over $100 a month for the highest package that AT&T offers and I can't access the DVR using a browser?! That is unbelievable. 

[ralphmans]

mulderfoxx, whenI first got u-verse, everything and I mean everything worked fine. I was able to access my DVR from any computer at any time. Once it started to act up, almost 2 years ago, I haven't gotten anywhere with tech support. If you Google "your settings could not be retrieved at this time", and add u-verse, you'll see that I'm not the only person that has had this problem. I've been trying to get this straightened out for well over a year. AT&T says that they have to try everythinng they can before they assign this problem to Yahoo. Yahoo says this is an AT&T problem, not theirs. A lot of people in this forum are very helpful but unfortunately every suggestion leads me to the same error messages and pages no matter what I do.