I think he may be talking about the new App On Demand channels that cannot be hidden. 
texasguy37
It has glitches now and then, but it IS a reliable service; I've had it for going on 4.5 years now.
If you post your stats from UVRT (link above), we can analyze what might be wrong. Usually it is a bridge tap, could be distance from the VRAD, line interference (inside or outside), you're on the wrong profile, etc. Rarely is it something that can't be fixed.
UVRT will give you ammo for talking to Tech Support.
(TG, think you're about to earn another set of steak knives.)
texasguy37
jt1955 wrote:
Hey texasguy, are you gonna tell me that UVERSE it is RELIABLE? I DO NOT AGREE
I know I have to give them a call to fix "THEIR" ISSUE...... can they tell when we are having network issues?
That's call being PROACTIVE....
One field tech told me, when everything fails, they start swapping components.....great troubleshooting.
PS: are you an AT&T employee?
You have to call any provider if your system is having issues.
By the way, "proactive" is taking steps to solve issues instead of merely complaining about them.
Wow! Another set of steak knives! This is a banner week! Thank you! 
I don't want to seem as if I'm correcting TG, since 1) I'm not and 2) he knows a great deal more than me (and many others) about the workings of Uverse. But I would add that "proactive" includes acting to prevent or solve a problem before it occurs or worsens. This definition could include the many updates and upgrades that U-verse has implemented in my three years with the service. They have worked to improve service, and it has been very reliable for me and probably most users. Of course individual problems arise with equipment (inside or outside) and users must then call the provider just like you would call the electric company to report an outage. And I have had a couple of problems, both of which were solved rapidly and efficiently. I got good customer service on those occasions, far better than my previous provider, TWC. So if jt1955 is having specific issues rendering service unreliable for him, I would recommend he post his UVRT data for evaluation by the forum experts and/or to call TS with those issues. If you don't tell the waiter your steak is overdone, he ain't bringing you a new one! I guess those steak knives may come in handy after all...
docbombay
texasguy37
docbombay wrote:
I don't want to seem as if I'm correcting TG, since 1) I'm not and 2) he knows a great deal more than me (and many others) about the workings of Uverse. But I would add that "proactive" includes acting to prevent or solve a problem before it occurs or worsens. This definition could include the many updates and upgrades that U-verse has implemented in my three years with the service. They have worked to improve service, and it has been very reliable for me and probably most users. Of course individual problems arise with equipment (inside or outside) and users must then call the provider just like you would call the electric company to report an outage. And I have had a couple of problems, both of which were solved rapidly and efficiently. I got good customer service on those occasions, far better than my previous provider, TWC. So if jt1955 is having specific issues rendering service unreliable for him, I would recommend he post his UVRT data for evaluation by the forum experts and/or to call TS with those issues. If you don't tell the waiter your steak is overdone, he ain't bringing you a new one! I guess those steak knives may come in handy after all...
docbombay
That is exactly what I meant about being proactive. You can't merely complaint about your problems, you need to play some role in getting them resolved.
texasguy37
