how do you actually contact tech support

[bcliver]

Anyone,

  The website touts 24-7 customer support via internet and phone, but you cannot get a live person on the phone to save your life today.  Does today not count as part of the "24-7" advertisement? 

[StarScream_1]

AT&T lied.  I've also waited on the phone for hours in the last 3 days without a live person responding.  This is the worst customer service ever because they lie and provide no support. 

The website is even worse with their recursive loop to login.  I guess this is one tactic they use to not have to follow up on support issues that never get to them.

AT&T sucks and I want my money back!

[Tc0619]

To many calls are going into tech support.  They are posting updates under announcements and trying to post them on the threads as well.  This is a nationwide outage, some areas are back up, but you will have to reboot your receiver.

Customer service is not open today!!!

[hogrunr]

Yeah you are right. Customer service and Tech Support are two different areas and the Tech support is the only part that is open 24x7.

[spd2demun ACE - Expert]

Right, and no, we don't work for ATT.

[Ed-WI]

Concerned? Yes I am too. But in 2007 the internet and this posting area has the   Announcements  and other area to keep posters up to date and communication place too.  This sure beats waiting on a phone.   

[boatsun]

The problem with that is that if i didn't know about this site I would have had a problem finding it.  UBar seems like a specialized browser that they could use to push out messages such as the need to reboot or that they know that there is a problem.  They should also be able to do a remote reboot of everbody's boxes.  If I didn't know about this site I would not have known to reboot or when to reboot.  Rebooting before the problem was solved would not have fixed the problem.

For a telecommunications company they seem to have lots of problems communicating.  It seems that they keep looking at it from their side and not the customers side.

[annarrogance]

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boatsun wrote:

The problem with that is that if i didn't know about this site I would have had a problem finding it.  UBar seems like a specialized browser that they could use to push out messages such as the need to reboot or that they know that there is a problem.  They should also be able to do a remote reboot of everbody's boxes.  If I didn't know about this site I would not have known to reboot or when to reboot.  Rebooting before the problem was solved would not have fixed the problem.

For a telecommunications company they seem to have lots of problems communicating.  It seems that they keep looking at it from their side and not the customers side.

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The problem with that it that not everyone has U-Bar yet. We in Houston, for example, don't. Although they do definitely need to work on communication with their customers.

[Koolkid1935]

Could you imagine if your box rebooted itself and you didn't know why?  Some do anyways, but then people's complaints would be that their box rebooted itself instead of not being able to get into support.