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Visitor

Posts: 1

Registered: ‎09-03-2012

profile red

‎09-03-2012 09:30:23 AM

My Recommended Profile is red. How do I fix this?

Screen Shot from UV Realtime

ACE - Champion

Posts: 14,791

Topics: 1,748

Kudos: 788

Solutions: 247

Registered: ‎05-18-2009

Re: profile red

[ Edited ]

‎09-03-2012 09:36:40 AM - edited ‎09-03-2012 09:38:45 AM

It's not an issue. Per the logic in the UV Realtime tool, it's an indication that your Max Rate could support the higher 32/5 line profile. Since the UV Realtime tool indicates that you are 2300 feet from the VRAD, your system may actually not be able to support that higher line profile.

You can call Technical Support at the number shown in my signature to see if your system can be upgraded to the higher line profile. The benefits of being on the higher profile include being eligible for the 4 HD video profile and the Max Turbo (24 Mbps) internet package.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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