"Flash" pop up on email account

Ncal · ‎02-03-2008

I receive a pop up stating that my browser is blocking flash whenever I go to my email account. I am using IE9, however I get the same thing when using Google Chrome. I called ATT support and went through many adjustments in the browser but was unable to fix the issue. ATT says the problem is not in the RG. This started about a week ago and appears on both my desktop and laptop computers. Anyone know how to correct this?

aviewer · ‎03-11-2010

Ncal - I looked at the chrome preferences. cookies and popups are under under the hood - content settings. The default for pop ups does seem to be to block them.

k9jdk · ‎12-30-2008

This is happening to many users, including me. No fix that I'm aware of yet. I do not believe the problem is on the user's end.

aviewer · ‎03-11-2010

How about checking flash player help - http://helpx.adobe.com/flash-player.html

mibrnsurg · ‎07-15-2008

Actually there is a very recent Flash upgrade needed that I found out about yesterday w/Secunia's Personal Software Inspector (PSI 2). It was not there last Saturday.

http://get.adobe.com/flashplayer/?promoid=BUIGP

Chris

Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

oobleck · ‎05-10-2008

I have the same problem with Firefox and Chrome, but not IE 8. I e-mailed Yahoo about it, but they passed the buck to AT&T support. Rather than waste my time with AT&T I figured I'd check here to see if anyone has a solution. I upgraded to the latest version of Flash, but no soap. My guess is that it's Yahoo's problem, but they're pretending it isn't so we'll bug AT&T about it.

Here's the full text of the message, in case it means anything to anybody:

"Flash required for this application

Your browser is blocking Flash. You must have Flash 9.0 or higher installed and unblocked to run an openmail application. You can download and install the latest Flash Player here "

Flash works fine on every site I've tried, and the webmail works fine after I dismiss the error message. One workaround is to switch back to Mail Classic, if you don't mind that it doesn't open the inbox by default.

Googling finds lots of people complaining about this on various forums in the last few days, so it's probably Yahoo's problem rather than AT&T's.

--

oobleck

mehoo · ‎08-09-2011

I'm having the same problem in Firefox and IE

993deck · ‎08-06-2009

Having the same problem with email in both IE and Google Chrome. Was on AT&T support Chat for nearly an hour without luck. Was told by chat it was a hardware problem and try AT&T Connect for help (at a price) or call my computer manufacturer, even though having the same problem with HP desktop and Acer laptop. Called Saturday and talked to AT&T support who referred me to Adobe Flash support at 800 833-6687 on Monday. Clearly an AT&T/Yahoo problem. Grrrrr.

jfw · ‎05-11-2009

I checked for the heck of it and am getting the same pop up on both IE and FF. I don't use Yahoo mail anyway, I use Thunderbird on my XP desktop and Live Mail on my Win7 laptop and both are unaffected, which would lead me to believe it's a Yahoo issue.

k9jdk · ‎12-30-2008

I'm pretty much convinced that this is an upstream rather than a client (browser settings, etc) issue.

993deck · ‎08-06-2009

Tried Flash help without success. Tried calling Adobe at the 800# previously posted but they want $39.95 to talk. Grrrrr.

k9jdk · ‎12-30-2008

Don't think it's a Flash problem or anything on the client end. This problem belongs on Yahoo's and/or ATT's lap.

mehoo · ‎08-09-2011

From https://support.mozilla.org/en-US/questions/924230#answer-323590

"Here's what happened: Last week, Adobe updated the way they report the Flash version (not Firefox version but the version of Flash) as part of a Flash update. It seems that Yahoo Mail didn't update their code to check correctly and so it looks like (to them) that Flash isn't working (they can see that you have it installed but the version check code doesn't work).

This needs to be fixed on the Yahoo side. In the meantime, you could try cor-el's suggestion to switch to classic view."

RCSMG · ‎12-10-2007

mehoo wrote:

From https://support.mozilla.org/en-US/questions/924230#answer-323590

"Here's what happened: Last week, Adobe updated the way they report the Flash version (not Firefox version but the version of Flash) as part of a Flash update. It seems that Yahoo Mail didn't update their code to check correctly and so it looks like (to them) that Flash isn't working (they can see that you have it installed but the version check code doesn't work).

This needs to be fixed on the Yahoo side. In the meantime, you could try cor-el's suggestion to switch to classic view."

Thanks for posting that info.

Ncal · ‎02-03-2008

The issue now seems to be gone.

k9jdk · ‎12-30-2008

As I suspected, this was something ATT / Yahoo needed to fix. Wonder what the problem *really* was.

JefferMC · ‎11-16-2009

The problem really was that Adobe changed one of the mechanisms that Flash reports its version number to a caller. The change was such that Yahoo didn't understand the response and thought you had and old-or no-Flash on the system.

Yahoo now handles the new response style. Problem solved.