08-04-2012 07:05:42 PM
I am trying to watch episodes of TNT shows online while my television and DVR are unplugged during renovations. I started at Hulu (old habit), which directed me to TNT. At TNT, I logged into my Uverse account and the episodes indicated that they were unlocked. I chose the episode I wanted, but there was no video at all, unless you count the little "working" circle going around and around .... Then I tried going to the Uverse site, checking my recorded shows and selecting the show and episode I wanted. The page was set up as if it were about to play, but nothing. Not even the little circle. I have tried IE, Firefox and Chrome. Does anyone know how to make this AT&T/TNT collaboration work? Thank you. (P.S. I did a spell check before sending this; "DVR" and "Uverse", among others, were not recognized. )
Solved! Go to Solution.
08-04-2012 07:31:42 PM
I can watch some episodes of TNT programs on http://uverseonline.att.net. Which episode are you trying to watch?
08-05-2012 06:40:40 AM - edited 08-05-2012 06:41:44 AM
I was able to log in to the TNT site using my AT&T credentials (email and password). Up by the top where the search is click log in. After that the episodes played perfectly.
"If you find this post helpful and it solved your issue please mark it as a solution. This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"
08-07-2012 02:30:35 PM
I started with trying to watch the "Cipher" episode of Perception. I tried IE, Chrome and Firefox. When no browser worked, I tried watching a different TNT show. No luck. TNT FAQ says, if you have trouble viewing, call your TV provided. So I spent time with an AT&T rep. After sharing a laugh, he suggested uninstalling and reinstalling Flash Player. I tried that, but no luck. Today, I tried to access the same episode (and others, as described below) from two sites: the TNT site and the uverseonline site. In both cases, the viewing screen and the progress bar appear, but no video of any kind appears. Today, I got a brief flash message from TNT saying, you don't have permission to view this material. I called uverse again. The rep went through everything she had before giving up. In the process of that call, I re-tried the three browsers mentioned above, trying both the TNT and uverseonline sites on each. At the uverseonline site, I also tried viewing shows from networks other than TNT. BBCAmerica - yes; HGTV - no; A&E - no; ABC - yes; AMC - stuttering. ConnecTech promises that they can fix the problem, remotely for $15/month and a 12 month commitment ($180). No deal. So, I returned here. Note: I am viewing other sites' video materials with no problem, my internet speed hovers just above 11. I am not receiving any other error messages from either the sites or security software installed on my computer.
08-07-2012 02:47:40 PM
I started with trying to watch the "Cipher" episode of Perception.
Maybe I'm missing it, but I don't see any episodes of that program on uverseonline.
08-07-2012 02:54:20 PM
I am able to play that episode on the TNT website using Google Chrome.
08-08-2012 07:12:45 PM
Success! I kept trying with Chrome. I used adobe's instructions at http://forums.adobe.com/thread/987370; when I checked today, there was a great video, so I followed it step by step. Rebooted. Still, nothing. However, I did get a new message from Chrome: the shockwave plugin had failed. So, I downloaded shockwave, rebooted, and now TNT plays episodes. Thanks for your time texasguy. I would say that I hope this helps someone else, but I really hope no one else has to go through this.