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Visitor

Posts: 11

Registered: ‎04-21-2011

u verse internet only going about half speed

‎04-01-2012 01:27:45 AM

We have uverse 12mb internet at our house. Its been going about 7mb since we got it and it occasionally went to like 9mb but recently its been taking like 5 minutes to load one 3 minute youtube video, thats not even in hd. so i am wondeing what could i do to make my internet to the speed we pay for?

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Registered: ‎05-18-2009

Re: u verse internet only going about half speed

‎04-01-2012 09:18:22 AM

Are you getting the same speeds with both wired and wireless connections?

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Visitor

Posts: 11

Registered: ‎04-21-2011

Re: u verse internet only going about half speed

‎04-01-2012 11:10:53 AM

yes i am.

ACE - Champion

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Re: u verse internet only going about half speed

‎04-01-2012 11:13:17 AM

Which U-verse gateway do you have? Also, do you have U-verse TV?

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Visitor

Posts: 11

Registered: ‎04-21-2011

Re: u verse internet only going about half speed

‎04-01-2012 01:06:06 PM

no i just have the internet. and i dont know how to find the gateway.

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Re: u verse internet only going about half speed

‎04-01-2012 01:11:17 PM

The gateway is the router/modem that U-verse provided for the service.

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Visitor

Posts: 11

Registered: ‎04-21-2011

Re: u verse internet only going about half speed

‎04-01-2012 03:47:40 PM

its a 2wire 3600hgv

ACE - Champion

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Registered: ‎05-18-2009

Re: u verse internet only going about half speed

‎04-01-2012 04:38:56 PM

Thanks for the info.

Can you download and install SomeJoe's tool at the link below?

http://www.uverserealtime.com/

Once you install the tool, please post screenshots of the following tabs: IP/Profile, Error Table, Bitloading, & Coax/HPNA.

We can take a look at the screenshots to see if there appears that you might be an issue with your system.

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Visitor

Posts: 11

Registered: ‎04-21-2011

Re: u verse internet only going about half speed

[ Edited ]

‎05-02-2012 03:41:29 PM - last edited on ‎05-15-2012 05:06:47 PM by Phil-101

[edited for privacy at member request]

Visitor

Posts: 11

Registered: ‎04-21-2011

Re: u verse internet only going about half speed

‎05-02-2012 03:42:17 PM

sorry it took so long. i only have a mac and had to get a friend over with a pc

Visitor

Posts: 11

Registered: ‎04-21-2011

Re: u verse internet only going about half speed

‎05-02-2012 03:43:57 PM

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