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How do I solve error OCF013
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07-13-2012 10:56:03 PM
When attempting to sign on to my email account or AT&T web, I am getting error messages my email password is not recognized, . It has been reset twice in two days, by AT&T, yet is still doing that spasmodically..
Researching this has not found the solution, only that this seems to be an AT&T POP3 problem worldwide..
How do I solve this problem?
Re: How do I solve error OCF013
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07-16-2012 02:27:01 PM
Hi,
You said that you are having this issue when using webmail? If we have reset your password for you there should not be an issue unless there is a possible virus on your computer that is being used as a key logger. This would enable someone to track what keys you press and keep changing the password. Please let me know if you have any anti-virus software on your computer. The POP3 settings should not effect this if you are going through webmail, it would only effect you if you were using a 3rd party email client.
Thank you,
JustinF
I am an AT&T ConnecTech employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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