06-02-2012 08:39:07 PM
About two months ago, I wasn't able to send or receive e-mails. AT&T's tech support couldn't solve the problem and asked if I wanted to sign up for ConnecTech in order to get a solution. I specifically said that I did not.
Lo and behold, my last month's bill included a $15 charge for ConnecTech. I called AT&T and the customer service rep said she would see that the charge was taken off my bill. I paid the bill minus the $15 ConnecTech charge.
My AT&T bill came this afternoon. Lo and behold, the bill included another $15 charge for ConnecTech with a past due charge of $15 from the last bill.
Aside from spending hours on the phone with customer no service, what is the most efficient way I can get my billing problem resolved?
Thanks in advance for your advice.
06-07-2012 01:37:28 PM
I apologize that you are going through these issues, please send me a personal message with your name, email address, telephone number, and the best time to contact you. This way I can escalate this case to resolution.
again my apologies,
I am an AT&T ConnecTech employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
I'm here to help with any technical issues you may have but if you need advanced ConnecTech support over the phone, please visit the
ConnecTech website or call 1-800-344-1734 (Phone support is available 8 am – 11 pm Central Time, 7 days a week)
07-23-2012 11:25:17 AM
I sent you a personal message with my name, email address, etc. and haven't heard anything since then. My bill still shows that I'm past due for a service I didn't order.