Log in issues

[smacdermott]

I have tried numerous times today to log on to my AT&T account.  It seems as though you guys have switched the login info and I can't get online to view my bills.

I have been an AT&T wireless customer for years and have never had an issue logging in.  I also work in IT, so I know it's not an issue on my end.

Please advise as to how I can access all of my accounts (wireless, U-verse, home phone and Internet).  I'm on a mac running Safari.

Thanks.

[JustinF]

Hi,

I apologize your having issues logging into att.com. Please verify that you are using your AT&T email address including the domain at the end (i.e. @att.net, @sbcglobal.net). If you are trying to log into your wireless account you need to use your 10 digit phone number as the user name. Both of these methods require a password you came up with. If you do not remember your password you can click on "Forgot your password" this will allow you to either reset your password or make a new one. Please let me know if you have any more issues.

Thank you,

JustinF

[abbutic]

I've been having login problems for several months now. Keeps giving the message below even after resetting my password many times. I talked to a so-called adviser but all his suggestions did not work and suggested I try another time. It never worked. I've resorted to paying my bills by phone or by snail mail. After so many years with AT&T without any problems paying online, I find the website inaccessible and useless. How can AT&T be so incompetent with its website? I wonder if Verizon that just opened a store near me is better organized. 

LU001: We can't find that User ID and password combination in our records. Please verify your login details and ensure your caps lock is off and try again.
If you created an AT&T Access ID, enter it to manage any account linked to it (Wireless, U-verse, Home Phone & Internet). No AT&T Access ID? Log in to the specific account you wish to manage, using the User ID shown below:

• Wireless Number - Example: 212-555-2255
• U-verse Member ID - Example: jks@att.net
• Home Phone & Internet Username - Example: jksample
  If you do not remember your User Id or password, please click on Forgot ID or Forgot Password.