06-30-2012 10:51:42 PM
I have had AT&T for a pretty long time and for the past two weeks my connection had been dropping while on Netflix and Playstation then I noticed it was doing so every 15 minutes or so until the point of me watching my modem do it but it stopped after an hour or so then I thought nothing of it until like 5 days ago I noticed it was getting really bad dropping connection every 2 minutes so I called up AT&T they said their tools were down call tomorrow. I called Tomorrow the guy sent a Tech for the following day. The tech came at around 12 o' clock he said every thing was perfect so 2 hours go by it starts dropping connection every 3 minutes. I called AT&T again they sent out a New Modem. Two days later I got the Modem I hooked it up it was fine for about 12 minutes then the new modem started doing the same thing so, now what I'm back to square one. What do you guys think I should do? All replys will be grateful. I need a solution. I changed the cords with the brand new cords that came with the Modem; could it be the Phone Jack? I have a Motorola 2210-02 connected to a Linksys e3000.
P.S.. Connection dropped twice as I was writing this! Somebody Please Help!
07-03-2012 07:44:04 AM
Sorry to hear you are having this issue. The red DSL light suggests the modem is looses connection to the AT&T network. I would try disconnecting all other devices connected to the phone line. This may help identify whether the issue is being caused by a malfunctioning device or bad dsl filter. If this cures the problem, add the devices (phones, fax machine, etc) to identify which one is the problem. You can also try replacing the phone line from the wall to the Motorola.