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Visitor

Posts: 5

Registered: ‎06-08-2012

TERRIBLE CUSTOMER SERVICE

‎06-08-2012 02:50:53 PM

ATT customer service has really gone downhill. It used to be you would call and they would try to make you happy as a customer. Now, they could care less. I had a technician come out to supposedly wire a CAT 5 line in my house.

He did not do it, but still charged $150. When I called ATT to get this credited back to my account, they refuse.

They say I need to call technical support for technical problems. Really, I have no technical problems.

Then they say it is for a residential gateway. Really?? You cannot read??

I have had ATT for a long time, and I have always paid my bills on time.

They don't care about their customers.

YOUR CUSTOMER SERVICE IS THE ABSOLUTE WORST EXPERIENCE I HAVE EVER HAD!!!!!!! Rude and condescening. They try to act like you don't know what you are talking about.

Unbelievable!

ACE - Professor

Posts: 6,441

Topics: 1,107

Kudos: 133

Solutions: 31

Registered: ‎04-21-2008

My Device: LG Optimus (Virgin Mobile)

Re: TERRIBLE CUSTOMER SERVICE

[ Edited ]

‎06-13-2012 11:37:47 AM - edited ‎06-13-2012 11:39:31 AM

Try contacting Alex, one of the AT&T Community Managers for further assistance.

When you say "Your customer service..." please be advised that you are not talking to AT&T. You are primarily talking to other customers as this is a peer to peer forum.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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