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Visitor

Posts: 1

Registered: ‎05-29-2012

canceling ConnecTech

‎05-29-2012 04:54:06 PM

When I first used Connectech I was told that there was a $15 charge for their help, which I agreed to. Nothing was said about this being an ongoing month to month charge. I know now that there is an early termination charge. In the event that I want to terminate my "contract" early, who do I contact and how do I contact? Do I contact by email, telephone, letter or what?

Moderator

Posts: 189

Registered: ‎12-01-2011

Re: canceling ConnecTech

‎06-01-2012 10:40:39 AM

Hi.

Please use the following link : https://buy-connectech.att.com/ctcomm/contact/index.jsp

Thank you,

JustinF

___

I am an AT&T ConnecTech employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

I'm here to help with any technical issues you may have but if you need advanced ConnecTech support over the phone, please visit the
ConnecTech website or call 1-800-344-1734 (Phone support is available 8 am – 11 pm Central Time, 7 days a week)

Visitor

Posts: 1

Registered: ‎07-07-2012

Re: canceling ConnecTech

‎07-07-2012 12:09:58 PM

Impossible to cancel. I am on the phone, on hold now for 45 minutes. I have chatted, I have escalated to no avail. Fees are being drafted from my bank account. I have cancelled phone and internet service with at&t. I got connectech when I thought my computer was the problem. The problem was never my computer. At&t simply had poor connection issues. I cancelled within (I TRIED) MY 30 DAYS. Nobody can seem to get this done and Connectech, by phone is impossible to to contact.

Visitor

Posts: 1

Registered: ‎07-10-2012

Re: canceling ConnecTech

‎07-10-2012 07:08:00 PM

I have tried three times and have had nothing but the run around..I can't find anyone to complain to......Help!!!!!!!

Moderator

Posts: 189

Registered: ‎12-01-2011

Re: canceling ConnecTech

‎07-16-2012 02:17:21 PM

Hi,

Please send me a personal message including your name, phone number associated with the service, and I will see that your issue is escalated.

Thank you,

JustinF

Visitor

Posts: 3

Registered: ‎08-05-2012

Re: canceling ConnecTech

‎08-05-2012 02:13:01 AM

Well.......it sounds like JustinF is your complaint department..........do you think he gets much sleep?

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