where to complain about cust. sup. rep [ Edited ]

[HJ5]

Hello where do i go about making a complaint about a customer support rep from the Live Chat service?

the person I'd like to complain about is Justin.

[edited for privacy]

[wmertke]

I'm sorry your chat experience was not a good one. To make a complaint you will need to call ConnecTech and ask for a Supervisor.

Thank you,

wmertke

[madfinn]

typical answer pass the buck terrible service

[kiketovar]

They all say the same thing! and when you call Conec Tech to speak with a darn supervisor they won't let you talk to one but to call you back in 24 to 48 hrs which turns into years. 

MODERATORS-- Do your job! find other ways to help a customer not by re-routing them to do do more extra work, offer ways to send you an e-mail to explain the full situation as for you to call them back, instead of having customers waiste their time by asking them to do the impossible.

-Working on such terrible company u should know that the customer is never first, that's your company moto.

        Truth hurts! 

[madfinn]

still no response called phone wasnt home wasnt working for 4 days, no complain answered to relief on bill att service suks, didnt even send e-mail lol

[wmertke]

I apologize that your experience was not positive. The standard procedure to complain is to call ConnecTech and ask for a Supervisor. If you prefer I can send the information for you. To do so, please send me a personal message with your account number, first and last name, email address and phone number. Please send as much detail as possible about what happened.  Again, I'm sorry your experience was not pleasant.

Thank you,

wmertke

[butter-40]

I have been hung up on 3 times in the last half hour after asking for a supervisor. 

asking for a supervisor seems to confuse them? they keep asking me how they can help when I clearly stated they could help me by connecting me to a supervisor. 

someone actually spent the entire call giggling with their coworkers before hanging up on me. thanks guy. 

I tried emailing and you won't let me. 

I'm contacting BBB after I cancel my service. 

[althea1954]

Who can help me get out of this contact?  Another words, how do you "delete"  your info?  I set up the info to talk to a rep of ATT and can't find one.  Tried to find a page to withdraw my info and none exist.  This if frustrating.  I only wanted to contact ATT because I just received an email about CPNI and the wrong account number is on the email.  I guess I will just have to find someone by "phone" because the web world is not working for me.

[dorilloa18]

what i did ono mine is to ask for their ID number. they are reluctantant to give it to u but they should when u demand. Currently having bad experience here as well, they are incompetent and as there excuse, they will refer u to the vendor. My issue issue was ftp setting of ipcam to automatically send a snapshot if alarm violation occurs. False claims as my reason for filing qwith BBB and Dept of consumer affairs.

[dorilloa18]

connect tech is always, at its best apologizing, but the issue still remains. NOw what is the purpose why i pay 15 dollars a month? For me to make my life easier, and what have i get in return for my 15 dollars a month? FRUSTRATION, STRESSED OUT, and as a result I am of FEAR OF HEART ATTACK AND STROKE. I am making this public, because the same issue up to present has remained unresolved. " pls contact vendor" has become a cliche every time i seek help from connect tech. Isnt it that this becomes punishable for false claims?

[Computer-Joe ACE - Master]

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dorilloa18 wrote:
connect tech is always, at its best apologizing, but the issue still remains. NOw what is the purpose why i pay 15 dollars a month? For me to make my life easier, and what have i get in return for my 15 dollars a month? FRUSTRATION, STRESSED OUT, and as a result I am of FEAR OF HEART ATTACK AND STROKE. I am making this public, because the same issue up to present has remained unresolved. " pls contact vendor" has become a cliche every time i seek help from connect tech. Isnt it that this becomes punishable for false claims?

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If your problems have not been resolved as of yet, I suggest you send a private message to the escalation team at ATT Customer Care and someone will get in touch with you within a couple days to help you get a resolution to your problems.

To check for their reply, click the little blue envelope.

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“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell