04-27-2012 09:36:31 PM
BILLED FOR MANY YEAR $19.95 Basic HS internet AND MARCH 2012 to $25.00
RATE HIKE OF 25% TOTAL RIP OFF SO LOOKING FOR NEW SERVICE ATT IS NOT A COMMUNICATION SERVICE WHEN I CALL ITS TALKING TO COMPUTER RELAYS.... FED UP WITH BAD SERVICE; FOREIGN PHONE OPERATORS WITH TIME DELAYS... YUK ATT
TOTALLY UNHAPPY WITH SUCH SERVICE AND SEEKING LOCAL CABLE SERVICE WHICH WILL BE FAR BETTER RATES WITH LOCAL LIVE HELP WHEN NEEDED.
05-01-2012 01:47:34 PM
I had the same problem and customer service gave me credit for three months because they hadn't notified me that it was going to increase. Now my problem is with this "NEW" Connectech!!! They scanned my computer and said I had 12 problems one critical was windows firewall wasn't on. Well DUH it can't be on if Mcafee's firewall is on. They charged me $49.00 and didn't do anything. I couldn't understand the tech and she couldn't understand me. In the end I had to call AT&T customer service and they got the charge off. I would advise you to be very cautious about using connectech.