AT&T Will NOT Refund Money Taken from me AFTER ACCOUNT CLOSED! HELP, Please! It's been 6 Months! [ Edited ]

[alisayoung]

Please help me.  I amat my wits end.

1. December 2, 2011 (Fri):  Service Installed.  I was displeased and asked for service to be disconnected -- SAME DAY
2. December 5, 2011 (Mon): Acct closed by AT&T (within 30 days...I was told I would owe NOTHING)
3. January 9, 2012: At&t deducted $74.50 from my checking account
4. February 6, 2012: At&t deducted  $162.38 from my checking account
5. February 6, 2012: I called and informed ATT of the issue and asked for refund. I was promised a refund
6. April 2, 2012: Called again after NEVER RECEIVING money to ask for refund.  this time the ATT rep had no idead about the 2/6 call.  I had to re-present my case. I was promised a refund. 
7. June 12, 2012: Called again after NEVER RECEIVING money to ask for refun.  I was promised (this time) they would look into the matter with a resolution on June 15, 2012.   
8. I will call back on Friday...but wanted a place where I can document this problem, because, I have EVERY REASON to believe on June 15th I will call ATT and they will tell me they have NO RECORD of my calling and will have me re-present the issue and they will likely launch a NEW INVESTIGATION. 

I will continue to pursue this matter until l recieve my refund of $238.88.  These monies were taken from me without reason and ATT has *not* done the right thing in promptly returning my funds. 

I am writing this forum to ask for ways to escalate this matter should it become a serious problem (which I expect it will).  I am ready to investigate legal recourse or engage BBB if necessary.

[edited for privacy]

[Computer-Joe ACE - Master]

I would send a message to Alex, he will have someone contact you within a couple days to address your issues. give him your name, phone number, and best time to call you. To see his reply, click the little blue envelope, upper right corner of this page.

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How can you be in two places at once, when your not anywhere at all?
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I really want to become a procrastinator, but I keep putting it off.
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There are three kinds of people, those that can count, and those that can't.
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“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

[alisayoung]

6th attempt to resolve this matter. {personal content removed for safety} 1. Payment center promises to reprocess a check for $236.88 as a refund as of 6/13/2012 -- acct:  Then upon asking which address the "REFUND" was mailed to. I learned they sent it to the WRONG address. Aaaarggh. 3. The process center took down my new mailing address and PROMISED to send the check there. We'll see. 4. I'll log back onto this BLOG on July 2nd for an update. After 6 months maybe I'm getting closer we'll see when or IF i recieve my refund

[Computer-Joe ACE - Master]

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alisayoung wrote:

6th attempt to resolve this matter. {personal content removed for safety} 1. Payment center promises to reprocess a check for $236.88 as a refund as of 6/13/2012 -- acct:  Then upon asking which address the "REFUND" was mailed to. I learned they sent it to the WRONG address. Aaaarggh. 3. The process center took down my new mailing address and PROMISED to send the check there. We'll see. 4. I'll log back onto this BLOG on July 2nd for an update. After 6 months maybe I'm getting closer we'll see when or IF i recieve my refund

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This was after you contacted Alex as I suggested?

__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell