03-30-2012 07:00:46 PM
Dear ATT,
Why is it, that you can't keep the billing straight on my account? Why is it that I must call every month, and be on the phone for hours to try and resolve this issue. Honestly, as soon as I can you guys are history and Comcast will be back. I never ever had this trouble with them! Everyone I speak to at ATT "promises" to fix the issue" and each and every month they are not successful! Then there is the issue of your hours, we should be able to contact ATT billing at any time not just M-F 8 to 5. Your service is deplorable for the money we pay!
03-31-2012 05:32:19 AM
I suggest contacting Alex, he will have the proper people contact you to resolve your billing issues.
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How can you be in two places at once, when your not anywhere at all?
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I really want to become a procrastinator, but I keep putting it off.
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There are three kinds of people, those that can count, and those that can't.
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“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell
03-31-2012 10:01:22 AM
I think to make ATT to change their practice, we all should send all the complains to BBB instead of posting here or calling them.
04-05-2012 01:21:43 PM
Yes I agree, file a BBB complaint. I learned that they will not solve your problem, and just give false advertisement, chronic incorrect billing, and rude customer service!
04-06-2012 09:51:22 AM
DEja vu.......................Been there and still there since last September , I did finally get some relief this month instead of it being 48.00 it was 24.00 but it wasn't the 21.50 I was promised . I too had to email them to get it this far , but yes I think BBB is a sure option in our cases . and I learnt that what you see advertised on line you cannot call and order it must be done on line as well, which may be the best way its all documented than with snippet or copy and paste .....The ppl you speak with on the phone must be on commmision type sales so thats why nothing gets done , or in their words , oh that doesnt apply to you .
04-24-2012 12:59:01 PM
I couldn't agree with you more! I have encountered nothing but frustration and confusion with dealing with my AT&T billing and payment status. It has been a terrible and ridiculous nightmare for me as well. You would think that AT&T of all companies would care about such negative feedback from its customers and do whatever they could to improve things. If I had known ahead of time how awful trying to simply receive one bill for all my services, and pay on time without all the surprises and utter confusion, I would have never considered switching. It has been so terrible. DON'T SWITCH if it's not too late.
