Does ATT have a summer vacation program for internet service?

[Computer-Joe ACE - Guru]

I beleive they call it vacation hold. There is a limitation I believe. If I'm not mistaken, only Uverse customers can put all their services on hold. If your just POTS (regular landline) phone and DSL, you can only put a hold on your phone, and if you do that they disconnect the DSL. If they disconnect your DSL, you might not be able to get the same speed when you get back.

If the POTS hold is similar to the Uverse hold, the minimum is 60 days. If you have a hardship (emergency) that's only going to keep you away for short period of time (less than 60 days), you might be able to arange a temporary suspension of services, which should not result in a disconnect of DSL.

I would send a message to Alex, he can put you in touch with the appropriate department to address your issue.To see his reply, click the little blue envelope, upper right corner of this page.

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[maliwagner]

Thanks, Computer-Joe. That was very helpful. Mali