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Visitor

Posts: 3

Registered: ‎07-24-2012

Final bill issue for DSL and phone

‎07-24-2012 10:42:21 AM

Need help resolving final bill for DSL and phone. I cancelled my DSL and phone and retained wireless, had a combined bill for all three. My problem is ATT says I owe xxx amount on the final bill which also included the wireless, but I received a separate wireless bill for the same billing cycle and paid it. How do I get to the right person to resolve this issue because I'm not about to pay for the wireless portion again.

Visitor

Posts: 3

Registered: ‎07-24-2012

Re: Final bill issue for DSL and phone

‎07-25-2012 11:34:39 AM

Any suggestions on escalating a billing issue?

Community Manager

Posts: 1,841

Registered: ‎12-05-2005

My Device: All

Re: Final bill issue for DSL and phone

‎07-30-2012 03:25:21 PM

k4ddogs wrote:

Need help resolving final bill for DSL and phone. I cancelled my DSL and phone and retained wireless, had a combined bill for all three. My problem is ATT says I owe xxx amount on the final bill which also included the wireless, but I received a separate wireless bill for the same billing cycle and paid it. How do I get to the right person to resolve this issue because I'm not about to pay for the wireless portion again.

Welcome k4ddogs. I would like to help. Since this is account specific, please send me a Private Message with your name, account number, phone number and the best time to contact you. We'll get you in touch with the appropriate group.

*To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

Regards,

Alex

--------------
Rethink Possible
Private Message (ATTCustomerCare for account specific help)

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