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Visitor

Posts: 1

Registered: ‎05-07-2012

LOSS OF SERVICE

‎05-07-2012 07:40:22 PM

I had a problem getting on line on Saturday May 5 until Monday May 7. I tried everything. At first I thought it was a problem with Norton because they sent me a error message. I called and it was not their fault. I tried resolving the problem with other ways but nothing worked. I called AOL and they couldn't help me and told me to call AT&T. I was going to call on Monday morning but when I woke up and tried the computer I was able to get online. I think I should be compensated for loss of 2 days use of my computer. I would appreciate someone getting back to me. thank you

ACE - Master

Posts: 22,101

Kudos: 376

Registered: ‎07-28-2007

My Device: ♥ U-verse! NOT~AN~EMPLOYEE!

Re: LOSS OF SERVICE

‎05-31-2012 07:59:25 PM

Service outages are supposed to be auto-credited now, provided they knew you had no service (or a known outage in your area). Did you call it in?

Try contacting Alex, one of the AT&T Community Managers for further assistance.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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